Massimo Di Paola
Clinton Twp,MI
Summary
Logistics professional with a strong track record in ocean export operations and team leadership. Expertise in conducting compliance audits and onboarding new customers, resulting in enhanced operational efficiency and customer satisfaction. Seeking to leverage skills and insights to contribute to organizational success in a dynamic environment.
Overview
12
12
years of professional experience
Work History
Principal Global Forwarding Agent
C.H. Robinson
Southfield, Michigan
01.2019 - Current
- Transitioned into Principal Global Forwarding Agent role at a centralized customer service center following company wide branch consolidation
- Manage the full operational lifecycle, including booking approvals, processing pre-alerts, governmental filling, and arranging freight pickup
- Serve as main liaison for assigned customers, fulfilling Standard Operating Procedures (SOPS) and resolving shipment challenges
- Coach and trained Global Forwarding Agents, facilitating smooth integration into the team.
Ocean Export Supervisor
C.H. Robinson
Southfield, Michigan
01.2019 - 10.2025
- Managed export documentation to ensure compliance with customs regulations and requirements.
- Ensured compliance with all international trade regulations, including customs laws and currency restrictions.
- Coordinated international shipping schedules to optimize cargo flow and delivery timelines.
- Collaborated with logistics teams to streamline processes for improved operational efficiency.
- Developed relationships with carriers to negotiate favorable shipping rates and services.
- Investigated discrepancies between actual shipment costs incurred versus those estimated during quoting process in order to optimize pricing accuracy going forward.
- Trained staff on export procedures and best practices to enhance team performance.
- Communicated with clients to resolve shipping inquiries and ensure customer satisfaction.
- Established standard operating procedures for carrying out tasks related to exports efficiently and effectively.
Senior Global Forwarding
C.H. Robinson
Southfield, Michigan
09.2018 - 01.2019
- Coordinated FCL and LCL ocean exports for regular and transactional clients, ensuring timely delivery.
- Handled international operational activities including customer communication and completing U.S. export filings.
- Scheduled and monitored FCL and LCL pickups, enhancing logistics efficiency and service reliability.
- Acted as the main point of contact for several major accounts, ensuring their satisfaction and retention.
- Prepared and presented competitive quotes, managed billing processes, and finalized customer invoices to streamline revenue collection.
Global Forwarding Agent
C.H. Robinson
Southfield, Michigan
04.2015 - 09.2018
- Executed responsibilities of Senior Global Forwarding Agent, ensuring consistent and reliable service delivery.
- Coordinated logistics and transportation operations for various client shipments.
- Managed customer accounts, ensuring accurate communication and service delivery.
- Developed relationships with carriers to optimize freight solutions and pricing.
Account Manager
Affiliated Customs Brokers Limited
Montreal, Quebec
03.2014 - 08.2014
- Served as primary contact for customs issues with client shipments, applying strong problem-solving skills to ensure smooth operations.
- Advised clients on customs tariff classification and documentation, maintaining compliance with regulations.
- Resolved client issues regarding accounts and customs clearance, facilitating timely and accurate resolutions.
Skills
- Import/Export Operations
- Export Compliance
- Export regulations
- Operations Management
- Team Leadership
- Employee Training
- Customer Service
- Problem solving
- Communication
LANGUAGES
English – Native, French – Native
Timeline
Principal Global Forwarding Agent
C.H. Robinson
01.2019 - Current
Ocean Export Supervisor
C.H. Robinson
01.2019 - 10.2025
Senior Global Forwarding
C.H. Robinson
09.2018 - 01.2019
Global Forwarding Agent
C.H. Robinson
04.2015 - 09.2018
Account Manager
Affiliated Customs Brokers Limited
03.2014 - 08.2014