Jesica Melendez
Hawthorne,CA
Summary
Results-oriented Logistics and Operations Specialist with over 10 years in international shipping and supply chain optimization. Led cross-functional teams to streamline logistics workflows and enhance customer service. Managed container tracking, customs clearance, and vendor coordination for timely, cost-effective deliveries.
Overview
12
12
years of professional experience
1
1
Certification
Work History
International Ocean (I/E) Operations Agent II
AIT Worldwide Logistics
Torrance, CA
10.2024 - Current
- Responsible for all aspects of ocean international operations such as customer service, data entry of shipments, operations and billing
- Coordinate the day to day import and/or export of products, including reviewing orders and documents
- Oversaw shipment tracking processes to maintain schedule adherence and promptly updated systems following verification. Identified and resolved schedule deviations in shipments
- Identified, documented, and addressed all delays and damages, ensuring prompt resolution of customer issues
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner
- Coordinate recovery/delivery schedules with various cartage agents and international partners
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied
- Ensure all customers’ SOP instructions are adhered to and KPIs and guidelines are followed/ met
- Ensure all shipments are properly billed within company guidelines and timelines.
Import Analyst
Sumitomo Rubber North America
Rancho Cucamonga, CA
05.2022 - 10.2024
- Developed and maintained Excel-based reports tracking container status, vessel activity, customs clearance, and delivery timelines, enhancing visibility across operations
- Coordinated ISF filings with brokers, ensuring timely documentation for new shipments and compliance with customs regulations
- Monitored arrival notices and demurrage reports to proactively prevent costly delays and storage fees
- Developed and maintained Excel-based reports to track container status, vessel activity, customs clearance, and delivery timelines
- Processed and logged SSL and trucker invoices, ensuring accurate charge classification
- Distributed monthly inbound summaries to warehouse and trucking partners
Operations Supervisor
BVL Group (USA) Inc
City of Industry, CA
04.2021 - 05.2022
- Led logistics operations for high-profile charter boat project, defining roles and streamlining workflows to enhance project efficiency
- Acted as primary liaison for customers and overseas agents, resolving issues with professionalism
- Trained and mentored new hires in ocean and air import/export procedures
- Served as primary liaison for customers and overseas agents, resolving issues promptly to maintain strong relationships
- Conducted performance evaluations and implemented targeted improvements to enhance team productivity
- Generated customized quotes for local clients and international agents.
- Provided essential support to team members during their PTO, maintaining project momentum and deadlines.
Air/Ocean Import & Export Operations
AO Freight Corporation
Inglewood, CA
05.2014 - 04.2021
- Data Input: Accurately transferred information from paper documents into company software, databases, or spreadsheets
- Handled air/ ocean import processes, including Data entry, ISF filings, Arrival notices, delivery scheduling, and invoice reconciliation
- Handled ocean export processes including scheduled pick up and deliveries, Submitted AES Filing, Shipping Instructions, VGM submission to ensure compliance with carrier deadlines
- Sent ocean export pre-alerts to origin offices and ensured all documentation was complete and compliant
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed
- Prepare profitable quotations accurately
- Tracked shipment profitability and ensured timely billing and documentation accuracy
Education
High School Diploma -
Animo South LA
Los Angeles, CA06-2014
Skills
- Import/Export Operations
- Customs Compliance
- Container & Freight Tracking
- Invoice Auditing & Billing
- Process Improvement
- Logistics Coordination
- Excel Reporting & Data Analysis
- Customer & Vendor Relations
Certification
- CargoWise Certified Specialist
- DOT 49 CFR
- IMDG
Languages
Spanish
English
Timeline
International Ocean (I/E) Operations Agent II
AIT Worldwide Logistics
10.2024 - Current
Import Analyst
Sumitomo Rubber North America
05.2022 - 10.2024
Operations Supervisor
BVL Group (USA) Inc
04.2021 - 05.2022
Air/Ocean Import & Export Operations
AO Freight Corporation
05.2014 - 04.2021
High School Diploma -
Animo South LA