Autumn M Browder
Chattanooga,United States
Summary
Accomplished professional with over half a decade of hands-on experience in international shipping and logistics. Instrumental in acquiring an NVOCC license, oversaw regulatory requirements and operational challenges. Led initiatives that recovered substantial funds for clients through diligent project management and strategic collaboration with legal, governmental, and industry professionals. Proven track record in managing partner relationships, negotiating contracts, and implementing streamlined processes and SOPs to optimize operational efficiency and drive profitability. Proficient in SAP implementation, NetSuite, customer service excellence, and creative problem-solving within the global logistics sector.
Overview
7
7
years of professional experience
Work History
International Division Leader
JCF Logistics LLC DBA Veritas International
08.2022 - Current
- Instrumental in acquiring an NVOCC license.
- Managed invoicing operations to guarantee punctual vendor payments.
- Managed agent and ship line contracts.
- Partner relationship management.
- Obtained official TSA approval for Veritas to effectively handle air cargo, covering both imports and exports.
- Conducted interviews with potential customs, origin, and contract partners.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Achieved a $3 million decrease for one client in shipping expenses by optimizing container utilization and decreasing freight quantity through increased weight capacities
Director Of Enterprise Steam Logistics
United States
04.2021 - 05.2022
- Oversaw a team of enterprise coordinators
- Taught coordinators how to properly manage time, files, data, bookings, and appointments
- Attended QBRs for Enterprise customers to discuss any issues, concerns, or areas we could improve on in the next quarter
- Worked to build and maintain internal relationships between all of Steams departments and teams
- Arranged bookings with Ocean and Air carriers
- Worked with Sales Reps from Ocean carriers to obtain the best quote and lanes that aligns with customs requests
- Ran project shipments for VIP customers such as Letter of Credit, Hazmat, and LCL
- Assisted with the growth of the ENT department by growing profit margins
- Ensured proper and timely data entry
- Setup pick-up dates and appointment times between customers' warehouse and drayage team
- Dedicated to serving a single VIP customer running both import and export shipments
- Worked on FCL and LCL shipments
- Learned SAP, inventory management system, to deliver better customer service
- Resolved issues between customers carriers and warehouses.
Enterprise Account Manager Steam Logistics
Chattanooga, Tennessee Area
04.2020 - 08.2021
Enterprise Coordinator Steam Logistics
Chattanooga, Tennessee, United States
02.2019 - 04.2020
International Logistics Coordinator Steam Logistics
United States
01.2017 - 02.2019
Education
Chattanooga State Community College
01.2023
Skills
- Import/Export Operations
- Customer Relations
- Regulatory Compliance
- Financial operations
- Delegation Abilities
- Customer Focus
- Customer Support
- SAP Implementation
- NetSuite
- Gofreight
- Air Freight
- LTL Shipping
- Creative Problem Solving
- Data Entry
- Adaptability
- Teamwork and Collaboration
Accomplishments
- Operator of the Year 2020.
- Continuing steady profit margin of 20% - 25.6 % over 3 year course with long standing account.
- Brought on an account and within 6 months showing steady growth of profit margin to 16.5 %.
- Joined startup team that within the second year is pacing to do roughly 10 million in revenue.
Timeline
International Division Leader
JCF Logistics LLC DBA Veritas International
08.2022 - Current
Director Of Enterprise Steam Logistics
United States
04.2021 - 05.2022
Enterprise Account Manager Steam Logistics
Chattanooga, Tennessee Area
04.2020 - 08.2021
Enterprise Coordinator Steam Logistics
Chattanooga, Tennessee, United States
02.2019 - 04.2020
International Logistics Coordinator Steam Logistics
United States
01.2017 - 02.2019
Chattanooga State Community College
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