LAQWUNTESHA LYLES
Arlington,TX
Summary
Experienced administrative professional with over 10 years of experience optimizing productivity, efficiency, and quality service across various environments. Highly reliable and recognized for exceptional work ethic in customer service relations between colleagues , high end clientele as well third parties corporations. Resourceful and tech-savvy with solid background skills seeking to grow and expand knowledge to secure high performing projects.
Overview
13
13
years of professional experience
Work History
Reservation Specialist
Delta Airlines
01.2021 - Current
- Customer service, call center, create flight itinerary, ticketing, tsa policies, web, codes of conduct, communication, problem solving
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Handled billing information over phone.
- Maintained strong relationships with clients, ensuring repeat business and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Host/ Takeout Cashier
P.F. Chang's
08.2021 - 01.2023
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
PSE Mail Processing Clerk
United States Postal Service
11.2017 - 03.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Added accurate data entry into computer system to complete transactions.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
Administrative Assistant
Q! Entertainment
08.2011 - 11.2017
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with cross-functional teams to foster a cohesive approach to client projects and problemsolving.
- Participated in professional development activities, staying current on industry trends to enhance consulting capabilities continually.
- Participated in client meetings, contributing valuable insights that informed strategic decision-making processes.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Education
CERTIFICATE - GERONTOLOGY
CHAFFEY COLLEGE
Rancho Cucamonga, CA01.2012
H.S. DIPLOMA - COLLEGE PREP
CAJON HIGH SCHOOL
San Bernardino, CA01.2010
Skills
- Customer service experience
- Active listening skills
- Team Development
- Computer literate
- Administrative experience
- Phone Etiquette
- Problem-Solving
- Phone and Email Etiquette
- Data Entry
- Document Preparation
- Schedule and calendar management
- Microsoft Outlook, Word, and Excel
Personal Information
Willing To Relocate: Anywhere
Timeline
Host/ Takeout Cashier
P.F. Chang's
08.2021 - 01.2023
Reservation Specialist
Delta Airlines
01.2021 - Current
PSE Mail Processing Clerk
United States Postal Service
11.2017 - 03.2021
Administrative Assistant
Q! Entertainment
08.2011 - 11.2017
CERTIFICATE - GERONTOLOGY
CHAFFEY COLLEGE
H.S. DIPLOMA - COLLEGE PREP
CAJON HIGH SCHOOL
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