Christina Perry
Buford,GA
Summary
Friendly Reservation Specialist with a extensive background in reservations and customer service. Fluency. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service.
Overview
5
5
years of professional experience
Work History
Reservation Specialist
Bluegreen Vacations
Orlando , FL
10.2020 - 08.2023
- Provided cost estimates for various travel packages to meet customer needs.
- Recommended upgrades or additional services based on customer preferences.
- Took credit card payments over phone and in person.
- Performed data entry into reservation system and updated customer information as needed.
- Followed up with clients after their trip was complete to confirm satisfaction with service received.
- Researched and resolved customer complaints related to bookings and cancellations.
- Researched and resolved customer issues.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Front Desk Receptionist
Florida Retina Institute
Orlando, FL
05.2018 - 09.2020
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to customer inquiries via phone, email, and in person.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Explained policies and procedures to visitors.
Education
Associate of Science - Medical Assisting
Everest University - Tampa
Tampa, FL02-2009
Skills
- Personal service experience
- Room rate positioning
- Business strategy management
- Computer literate
- Staff Mentoring
- Customer service experience
- Staff Training
- Telephone reception
- Customer reservations
- Customer Engagement
Languages
English
Professional
Timeline
Reservation Specialist
Bluegreen Vacations
10.2020 - 08.2023
Front Desk Receptionist
Florida Retina Institute
05.2018 - 09.2020
Associate of Science - Medical Assisting
Everest University - Tampa
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