Hi, I’m
ALICIA D. BAKER
JACKSONVILLE,FL
Summary
I am seeking opportunities for advancement and career growth with an opportunistic firm that values talent, leadership and a desire to grow and excel.
A Driven professional with 20 years' experience in operations management, administration and accounting that is highly accomplished in developing strategies to capitalize on business development opportunities and increase operational performance.
Overview
26
years of professional experience
Work History
Clay County Utility Authority
Administrative Assistant, Operations
12.2016 - Current
Job overview
- Provides administrative support and assistance for the Chief Operations Officer and Executive Director
- Responsible for administrative support to external callers and visitors, as well as for Senior Leadership Team
- Develops, implements, and maintains operation records and files
- Schedules and coordinates team meetings and events
- Maintains and prepares agenda reports, meeting minutes, Standard Operating Procedures (SOPs), Bid documents, and packages
- Serves as Assistant Board of Supervisors Secretary, and Secretary to Department Leadership Team meetings, Safety Committee meetings, and Technology Governance Committee meetings
- Answers non-routine correspondence; assembles highly confidential and sensitive information
- Issues Purchase Orders with supporting documentation for approval
- Serves as back-up for project management, engineering administrative duties, water/wastewater administrative duties, and safety training courses for current employees
Clay County Utility Authority
Billing Clerk/Customer Service Representative
01.2016 - 01.2018
Job overview
- Responsible for moving service that includes establishing and disconnecting residential utility service
- Ensured all deposits, wire transfers and write offs were completed so no interruption of service occurred
- As a financial manager processed all cash receipts, currency, credit cards, ACH debit/monthly, AR box payments, EH daily currency deposits that reflected on customer accounts
- In addition, would prepare monthly billing processing, delinquent final notices, weekly deposits for armored truck pickup and LAHH daily reports
Divine Mercy Ministries
Assistant to Director and Store Manager
10.2015 - 12.2016
Job overview
- Plans, coordinates and directs work for staff engaged in various functions of operating retail store; sorting merchandise, providing quality control oversight and coordinating volunteer efforts
- Effectively organizes a diverse group of staff and volunteers into a highly effective team
- Pro-active problem solver and decision maker
- Adept at working independently or in collaboration with required levels of management
- Excellent oral, written and communication skills
Goodwill Industries of North Florida
Assistant Manager and Assistant to District Manager
02.2015 - 10.2015
Job overview
- Operated and directed a highly successful staff in achieving financial goals of four (4) retail stores by monitoring daily activities, completing store reports that directly contributed to regional retail stores
- Ensured retail store is compliant with all sales division procedures and agency policies and procedures
- Maintained customer/donor service standards and resolved complaints as needed
Paws and Claws Pet Sitting
Owner
05.2005 - 01.2015
Job overview
- Oversaw daily operations and developed strategic plans to achieve business vision
- Secured and managed 150 business accounts and utilized customer service expertise to strengthen relationships with customers
- Supervised and tasked a 6-member staff; identified staff development opportunities and spearheaded training
VIP Pet Sitting
Assistant to Owner
10.2003 - 05.2005
Job overview
- Provided high quality administrative support to sustain operations and drive company mission
- Generated invoices and accurately processed client payments ensuring all financial documents were properly completed
- Delivered quality care to animals, including special needs pets, to sustain well-being and increase client satisfaction
Marks & Morgan Jewelers
Office Manager / 3rd Key Holder
09.1998 - 07.2001
Job overview
- Established priorities and developed a plan by identifying the work to be completed to meet deadlines
- Independently planned work for 12 employees during the daily operations that contributed to the profit of a $6 billion company
- Demonstrated exceptional professionalism and an excellence degree of trust were selected as one of three primary key holders
Education
Orange Park High SchoolOrange Park, FL
High School
St. John’s Community College Orange Park, FL
No Degree from Business Administration And Management
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Records Management
- Professional and mature
- Calendar Management
- Filing and data archiving
- Documentation And Reporting
- Relationship Building
- Spreadsheets
Jobrelatedtraining
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- FileMaker Pro Advance
- BS&A
- Microsoft Teams
- Dropbox
- Vizio
- On Call Now
- Sensus
- Cartegrapgh
- ArcGIS
- Defense Travel System (DTS)
References
- Timothy Ellis, Clay County Utility Authority, Wastewater Operator, (386) 438-7064
- Lori DeLoach, Clay County Utility Authority, Engineering Administrative Assistant, (904) 451-8152
- Stefanie Pantzer, Department of Defense, Material Control Mechanic, (904) 657-7011
- Debra Cantillo, Divine Mercy Ministries, Customer Service, (904) 228-5584
- Steve Fitzgerald, Perfect Pool Services, Owner, (904) 626-1505
Timeline
Administrative Assistant, Operations
Clay County Utility Authority
12.2016 - Current
Billing Clerk/Customer Service Representative
Clay County Utility Authority
01.2016 - 01.2018
Assistant to Director and Store Manager
Divine Mercy Ministries
10.2015 - 12.2016
Assistant Manager and Assistant to District Manager
Goodwill Industries of North Florida
02.2015 - 10.2015
Owner
Paws and Claws Pet Sitting
05.2005 - 01.2015
Assistant to Owner
VIP Pet Sitting
10.2003 - 05.2005
Office Manager / 3rd Key Holder
Marks & Morgan Jewelers
09.1998 - 07.2001
Orange Park High School
High School
St. John’s Community College
No Degree from Business Administration And Management
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