Alicia DeLaTorre
Temecula ,CA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizing strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences and build a strong rapport with clients through knowledge and skills in the aesthetics industry to maintain lasting and meaningful relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist/Licensed Esthetician
Flawless on Fifth Medical Spa
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Performed facials and peels under supervision
- Sterilized equipment for patient treatments.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Recommended retail products for at-home use.
Patient Financial Coordinator/Front Desk Receptionist
Creating Smiles Robert Witek DDS
05.2023 - 12.2024
- Coordinated the delivery of care between various departments within the facility
- Performed administrative duties such as filing insurance claims, forms, or preparing reports
- Maintained communication with healthcare providers regarding referrals and authorizations
- Created customized treatment plans for patience based on individual needs
- Worked closely with billing department to ensure accurate coding of all services provided
- Collaborated with other front desk employees to meet monthly quota through maintaining a full schedule and selling treatment/products to patients
Sales Specialist
Apple
08.2022 - 05.2023
- Posed as models for advertising, artistic creation, and display of goods
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings
- Created and implemented sale strategies to successfully meet company targets, mentored coworkers to get activation percentage to 86%
- AppleCare sales for iPhones maintained at 52%, helped transfer data from phones for approximately 15 customers a day
- Created one to three business intro/leads for Apple Business Team per week
- Build rapport with customers and assessed needs to make product recommendations and upsell one to two accessories always added to iPhone sales
Education
Licensed Aesthetician - Aesthetics
Southern California College of Barber And Beauty
Escondido, CA03-2024
Bachelor of Science - International Business
San Francisco State University
San Francisco, CA05-2022
Skills
- Customer/Client relations
- File management
- Professional demeanor
- Microsoft word, Teams, Google Docs, Excel
- Relationship building
Certification
- Licensed Esthetician - March 2024
- 3x lash certification with Lashbymars_ and pies.beauty.bar - March 2024
Timeline
Receptionist/Licensed Esthetician
Flawless on Fifth Medical Spa
01.2024 - Current
Patient Financial Coordinator/Front Desk Receptionist
Creating Smiles Robert Witek DDS
05.2023 - 12.2024
Sales Specialist
Apple
08.2022 - 05.2023
Licensed Aesthetician - Aesthetics
Southern California College of Barber And Beauty
Bachelor of Science - International Business
San Francisco State University
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