Alicia DeLucia
Southampton,PA
Summary
Proven to enhance client satisfaction and streamline operations, I leveraged hygiene maintenance and teamwork skills at Studio 454. Specializing in scalp massage techniques and appointment scheduling, I significantly contributed to service efficiency and health standards compliance, ensuring a positive impact on both customer experience and operational productivity.
Overview
19
19
years of professional experience
Work History
Shampoo Assistant
Studio 454
08.2015 - 02.2019
- Educated clients on proper hair care techniques, promoting healthier locks and repeat business.
- Handled customer transactions accurately and kept detailed records for future reference.
- Collaborated with team members to improve overall client experience and service offerings.
- Managed inventory of shampoo products, ensuring adequate supplies for daily operations.
- Offered customers relaxing head massages during shampoo treatment.
- Handled administrative tasks such as answering phones, booking appointments, and processing payments efficiently.
Salon Receptionist
Salon Bliss
11.2006 - 08.2012
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Listened closely to customer complaints and responded appropriately to issues.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Communicated with spa team members if clients canceled or changed appointment times.
Dietary Aide
Frankford/Torresdale Hospital
06.2000 - 09.2003
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Education
Certificate - Sterile Processing Technology
Aseptic Sterile Processing School (SPD)
Cherry Hill, NJAllied Health
Community College of Philadelphia
Philadelphia, PACertificate - Esthetics/Esthetician
Jean Madeline Aveda Institute
Philadelphia, PA06.2007
Skills
- Cleanliness standards
- Appointment Scheduling
- Hygiene maintenance
- Cross-selling services
- Scalp massage techniques
- Knowledge of safety standards
- Knowledge of health standards
- Teamwork and Collaboration
Timeline
Shampoo Assistant
Studio 454
08.2015 - 02.2019
Salon Receptionist
Salon Bliss
11.2006 - 08.2012
Dietary Aide
Frankford/Torresdale Hospital
06.2000 - 09.2003
Certificate - Sterile Processing Technology
Aseptic Sterile Processing School (SPD)
Allied Health
Community College of Philadelphia
Certificate - Esthetics/Esthetician
Jean Madeline Aveda Institute
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