Summary
Overview
Work History
Education
Skills
Passions
Timeline
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ALICIA DENEAU

Sterling Heights,MI

Summary

Experienced Bartender and Server with extraordinary customer service skills and a motivated attitude. Knowledgeable about drink combinations and committed to serving with a smile. Adept at maintaining a clean and organized bar/server area and dedicated to providing customers with a warm and welcoming environment.

Overview

14
14
years of professional experience

Work History

Bartender & Server

Buffalo Wild Wings
03.2022 - Current
  • Prepare drinks according to Buffalo Wild Wings standards/recipes.
  • Provide a positive guest experience, interact with patrons, and handle gambling play and payouts.
  • Knowledge of liquor and beer to provide recommendations to customers based off their preference.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender & Server

AMF Rosebowl Lanes
08.2011 - 04.2022
  • Prepare drinks according to AMF's standards/recipes.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provide a positive guest experience with league and open bowlers by serving them drinks and food.
  • Establish rapport with league bowlers while providing fast and efficient service.
  • Recorded accurate orders, managed cash/credit card payments and maintained inventory of beverage selections.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High School Diploma -

Fremont Senior High School
Fremont, NE

Skills

  • Time Management
  • Leadership
  • Accountable
  • Mixology
  • Food & Beverage Product Knowledge
  • Strong multitasking
  • Customer service
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Handling difficult customers
  • Cash register operation
  • Suggestive selling
  • New hire training

Passions

Traveling

Timeline

Bartender & Server

Buffalo Wild Wings
03.2022 - Current

Bartender & Server

AMF Rosebowl Lanes
08.2011 - 04.2022

High School Diploma -

Fremont Senior High School

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ALICIA DENEAU