Lexus Vozza
Mesa,AZ
Summary
Dynamic bartender and server recognized for delivering exceptional service with a friendly demeanor. Expertise in engaging guests and articulating daily specials to enhance the dining experience and facilitate informed choices. Known for being an energetic and dependable team player, ready to adapt to any shift while maintaining a positive atmosphere. Committed to creating memorable experiences that foster customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Bartender & Server
Encanterra, A Trilogy Country Club
San Tan Valley, AZ
01.2023 - Current
- Crafted unique cocktails and beverages to enhance guest satisfaction.
- Managed bar inventory and ordered supplies to ensure operational efficiency.
- Trained new bartenders on drink preparation and customer service standards.
- Implemented standard operating procedures to improve service speed and quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Originally hired as a server at Palma Kitchen & Tap in the main clubhouse
- Recognized in Top 10 member survey mentions for drinks and service
- Placed 2nd in an in-house bartender cocktail competition, determined by member drink sales
- Maintains organized, efficient service during high-volume club events and busy shifts
- Managed opening and closing responsibilities, ensuring accurate cash drawer and efficient bar setup.
- Instructed new team members on drink preparation techniques and bar workflow to enhance service quality and operational efficiency.
Server/Bartender
Handlebar Diner
Mesa, AZ
06.2021 - 03.2023
- Worked with Toast
- Trained new servers in company policies, guest service standards and best practices.
- Memorized menu additions, changes and limited offerings.
- Delivered food and beverages promptly to customers.
- Processed credit card transactions, gift cards and cash payments.
- Adhered to state liquor regulations to serve alcohol safely.
- Restocked service stations to maximize availability.
- They also had me work as a private bartender for their private events.
- Handled both opening & closing duties which also included counting the drawer at the beginning and end of the night.
- Communicated professionally with customers, colleagues and supervisors.
Server
Dos Gringos
Mesa, AZ
04.2019 - 06.2022
- Tasked with training new servers on guest service expectations, proper food handling, and restaurant protocols.
- Answer questions about the menu and give recommendations when asked.
- Accurately record orders and enter them into the POS.
- Create professional relationships with guests so they continue to come in but also so they leave satisfied.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted customers, answered questions, and recommended specials to increase profits.
Customer Service Representative
Loan Care
Chandler, AZ
01.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Took monthly mortgage, escrow, & principal only payments making sure I was getting correct account & routing information, would also set customers up for auto draft so they wouldn't have to call every month.
- Assisted with web issues for example if a client wasn't able to log into their web portal I would assist in reseting passwords or register new accounts I would use the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Generated payoff statements, would give wiring instructions so they could pay off the loan in full, and would go through the process of what will happen next so the client would be aware of the next steps.
- Had the highest calls per hour 3 months in a row on the team emailed documents that the client may have needed including 1098's, Mortgage Note, Closing disclosures, etc.
Creditor Queue Agent/Settlement Entry Specialist Tier I & Tier II
Freedom Debt Relief
Tempe, AZ
12.2015 - 04.2019
- Making sure each payment goes through so that we do not interrupt the settlement.
- Make notes whenever there is a problem so that the negotiator will be able to reach out to the creditor if need be.
- Speaking clearly and professionally
- Create professional relationships with creditors and the negotiations team so that settlements would successfully be completed for client satisfaction.
- Call out to creditors and give them banking routing/account information and any other payment information needed to ensure a successful payment.
- Communicating in a way that everybody understands if there is an issue with a payment.
- Being able to keep every settlement we entered tracked through excel to insure that there is a paper trail in case of a settlement being rejected/needing more work.
- Transferring calls. Created four different team excel spreadsheets with their daily progress and would send it out every hour.
Education
High School -
Show Low High School
Show Low, AZ05-2014
General Business
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2028
Skills
- Decision Making
- Multitasking
- Prioritization
- Time Management
- Microsoft Excel
- Efficient and Detail-Oriented
- Experience with training new employees
- Strong multitasking
- Excellent customer service
- Highly reliable
- Team player attitude
Timeline
Bartender & Server
Encanterra, A Trilogy Country Club
01.2023 - Current
Server/Bartender
Handlebar Diner
06.2021 - 03.2023
Customer Service Representative
Loan Care
01.2021 - 05.2022
Server
Dos Gringos
04.2019 - 06.2022
Creditor Queue Agent/Settlement Entry Specialist Tier I & Tier II
Freedom Debt Relief
12.2015 - 04.2019
High School -
Show Low High School
General Business
Maricopa Community Colleges, Mesa Community College