Anderson Cruz
Corona,NY
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender & Server
OTG
Laguardia Airport East Elmhurst NY
11.2023 - Current
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring timely restocking and reducing waste through efficient ordering practices.
- Trained and mentored junior bartenders, fostering teamwork and improving service quality within the bar team.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high costumer volumes during special events, nights, and weekends.
Host
OTG
John F. Kennedy Airport Jamaica NY
04.2023 - 07.2023
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Retail & Sales Employee
PINK Victoria Secret
Elmhurst, NY
09.2018 - 10.2021
- Customer service, helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Mover
Moving Maven
All Boroughs NY
06.2018 - 12.2018
- Drove Company vehicle transporting merchandise
- Moved furniture and boxes using utility dolly and truck ramp.
- Located proper slots on storage racks and set pallets in place with forklift.
- Arranged items at destination according to customer requests and instructions.
- Strapped items down over protective padding to secure throughout transportation.
- Using a variety of equipment such as, a fork lift, dollies & hand trucks to maneuver objects to and from appropriate locations
Advertiser & Counselor
Chubs Events
Corona NY
05.2018 - 08.2018
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Leading in recreational and educational activity's
Stock Clerk
Bp Gas Station
Manhattan NY
06.2017 - 09.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Education
Associate of Arts - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
Long Island City, NY06-2023
Skills
- Self-Motivated
- Teamwork and Collaboration
- Attention To Detail
- Decision-Making
- Sales Expertise
- Excellent Communication
- Costumer Service Expertise
- Multitasking Abilities
- Dependable and Responsible
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bartender & Server
OTG
11.2023 - Current
Host
OTG
04.2023 - 07.2023
Retail & Sales Employee
PINK Victoria Secret
09.2018 - 10.2021
Mover
Moving Maven
06.2018 - 12.2018
Advertiser & Counselor
Chubs Events
05.2018 - 08.2018
Stock Clerk
Bp Gas Station
06.2017 - 09.2017
Associate of Arts - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York