Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Schiess

Waukesha,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Bartender & Server

Delafield Brewhaus
05.2022 - Current
  • Upheld strict regulations for safe alcohol service and food safety.
  • Supported special events through attentive service, adapting quickly to the varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Bartender & Server

Chili's Bar & Grill Restaurant
04.2021 - 08.2023
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Dance Instructor

The Dance Academy LTD
06.2017 - 06.2021
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Planned routines for recitals and performances.
  • Streamlined administrative tasks such as scheduling studio space usage efficiently to alleviate potential conflicts between classes or instructors.
  • Organized activities to promote learning and increase student enjoyment.
  • Promoted creative expression to encourage students to explore dance as art and self-expression through movement.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Conducted classes and workshops for students on special topics of interest.

Education

Bachelor of Arts - Political Science

Carroll University
Waukesha, WI
12.2024

Bachelor of Arts - Communication Studies

Carroll University
Waukesha, WI
12.2024

Skills

  • Multitasking and Organization
  • Conflict Resolution
  • Excellent Communication
  • Good Judgment
  • Time Management
  • Problem-Solving
  • Exceptional customer service
  • Decision-Making
  • Teamwork and Professionalism
  • Customer service expertise

Timeline

Bartender & Server

Delafield Brewhaus
05.2022 - Current

Bartender & Server

Chili's Bar & Grill Restaurant
04.2021 - 08.2023

Dance Instructor

The Dance Academy LTD
06.2017 - 06.2021

Bachelor of Arts - Political Science

Carroll University

Bachelor of Arts - Communication Studies

Carroll University

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Kristina Schiess