Kristina Schiess
Waukesha,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Bartender & Server
Delafield Brewhaus
05.2022 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Supported special events through attentive service, adapting quickly to the varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender & Server
Chili's Bar & Grill Restaurant
04.2021 - 08.2023
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Dance Instructor
The Dance Academy LTD
06.2017 - 06.2021
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Planned routines for recitals and performances.
- Streamlined administrative tasks such as scheduling studio space usage efficiently to alleviate potential conflicts between classes or instructors.
- Organized activities to promote learning and increase student enjoyment.
- Promoted creative expression to encourage students to explore dance as art and self-expression through movement.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Conducted classes and workshops for students on special topics of interest.
Education
Bachelor of Arts - Political Science
Carroll University
Waukesha, WI12.2024
Bachelor of Arts - Communication Studies
Carroll University
Waukesha, WI12.2024
Skills
- Multitasking and Organization
- Conflict Resolution
- Excellent Communication
- Good Judgment
- Time Management
- Problem-Solving
- Exceptional customer service
- Decision-Making
- Teamwork and Professionalism
- Customer service expertise
Timeline
Bartender & Server
Delafield Brewhaus
05.2022 - Current
Bartender & Server
Chili's Bar & Grill Restaurant
04.2021 - 08.2023
Dance Instructor
The Dance Academy LTD
06.2017 - 06.2021
Bachelor of Arts - Political Science
Carroll University
Bachelor of Arts - Communication Studies
Carroll University
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