Shelby McCullough
Las Vegas,NV
Summary
. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
12
12
years of professional experience
Work History
Server Supervisor
The Retreat On Charleston Peak
07.2021 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Server/Bartender
Public School
04.2016 - 08.2020
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Operated POS terminals to input orders, split bills and calculate totals
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification
- Greeted customers, answered questions and recommended specials
Field Service Representative
Symphony IRI
02.2011 - 04.2016
- Responsible for collecting accurate date on a daily/monthly basis for clients such as Pepsi, Coca-Cola,
- Wrigley and many more.
Cashier
Fresh and Easy Neighborhood Market
06.2015 - 10.2015
- Scanned customer purchases, supporting transactions to streamline sales process
- Greeted all customers and provided prompt and friendly service.
Restaurant Hostess
Outback Steakhouse
04.2012 - 12.2013
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Answered telephone to provide dining information and take party reservations
- Enhanced guests' experiences by fulfilling special requests during visits
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
Education
High School Diploma -
Cherokee Trail High School
Skills
- Teamwork Customer relations
- Multitasking Organization
- Task prioritization Verbal communication
- Master Menu Analysis
- Billing and Payment Processing
- Production and Time Sequencing
Timeline
Server Supervisor
The Retreat On Charleston Peak
07.2021 - Current
Server/Bartender
Public School
04.2016 - 08.2020
Cashier
Fresh and Easy Neighborhood Market
06.2015 - 10.2015
Restaurant Hostess
Outback Steakhouse
04.2012 - 12.2013
Field Service Representative
Symphony IRI
02.2011 - 04.2016
High School Diploma -
Cherokee Trail High School
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