Thalia Blanco
Miami,FL
Summary
Energetic customer service manager with 4+ years of experience in resolving complex issues, leading teams, and optimizing customer satisfaction. Skilled in staff training, conflict resolution, and driving operational efficiency. Known for excellent communication, adaptability, and problem-solving to enhance service quality and workflow. Seeking a role to leverage my skills and contribute to the company's success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server Supervisor
Pink Pony Club
Doral, FL
08.2023 - 09.2024
- Took in various types of payment methods.
- Received recorded and banked cash, checks, and account numbers.
- Trained new servers on proper food handling techniques.
- Assisted in resolving customer complaints promptly and professionally.
- Developed strategies to increase sales, reduce costs, and improve efficiency.
- Scheduled server shifts based on projected business levels.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
- Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.
- Checked identification cards of all guests who appeared under the age of 30.
- Removed empty bottles and glasses from tables after each course was serv
Hostess/ server
New Age Production/Lvl2
- Arrange and update staff on reservations in their assigned areas
- Greeted and seated guests with consideration for their preferences and the Club's needs
- Be knowledgeable of cocktail menu
- Arrange and update staff on reservations in their assigned areas
- Sets up bar/for the correct service
- Run the floor plan board and observes tables and keep track of clean, dirty and occupied tables.
Education
Bachelors Degree | Communication -
Florida International University
MIAMI, FL01.2022
Business | Business Administration -
Miami Dade College
MIAMI, FL12.2019
Skills
- Customer Relations
- Leadership Skills
- Organized
- Management
- Table Setting
- Liquor, wine, and food service
- Menu knowledge
- Upselling abilities
- Exceptional customer service
Certification
- Professional Bartender's License/Certificate – State-specific boards or recognized bartending schools.
Timeline
Server Supervisor
Pink Pony Club
08.2023 - 09.2024
Hostess/ server
New Age Production/Lvl2
- Professional Bartender's License/Certificate – State-specific boards or recognized bartending schools.
Bachelors Degree | Communication -
Florida International University
Business | Business Administration -
Miami Dade College
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