Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sameer Eid

Phoenixville

Summary

Dynamic leader with proven expertise in team management and customer relations honed at Olive Garden Restaurant and family-owned establishments. Excelled in enhancing customer satisfaction and sales through effective business management and server maintenance skills. Demonstrated exceptional ability to resolve complaints and implement efficient processes, ensuring top-notch dining experiences.

Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

14
14
years of professional experience

Work History

Server Supervisor

Olive Garden Restaurant
05.2018 - 02.2020
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Family Owned Resturants

Family Owned
01.2006 - 02.2017

- Helped cook but only when i was needed.

- Was manager on the dining floor

- Experienced in great hosting/customer service

- Great with working with team

  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Associate Degree - Business

Cabrini University
Radnor, PA

Skills

  • Team management
  • Customer relations
  • Small business operations
  • Server maintenance
  • Business management
  • Cleaning and sanitation

Languages

Arabic
Full Professional
English
Native or Bilingual

Timeline

Server Supervisor

Olive Garden Restaurant
05.2018 - 02.2020

Family Owned Resturants

Family Owned
01.2006 - 02.2017

Associate Degree - Business

Cabrini University
Sameer Eid