Jenny Loraine Ledesma
Alexandria,VA
Summary
Very determined individual, seeking for employment that will give me as much experience needed to pursue a management position. Great customers service skills, hard working, reliable, honest, calm, loyal person. I'm a very well spoken person, who loves people, loves to be around a good company. I have a very energetic professional personality with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Server Supervisor
Samurai Hibachi Steakhouse And Sushi Bar
06.2020 - 01.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Monitored server performance and provided feedback to enhance server delivery.
Hostess/server
Shooter McGee's
09.2019 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cocktail Server
MGM Resorts
06.2018 - 06.2019
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Maximized sales of specials and Type drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Maintained accuracy and efficiency when processing sales transactions.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
Customer Services Representative
Sears Home Services
11.2017 - 01.2018
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Created and implemented strategic trading approaches.
- Networked to identify potential new clients and expand geographic territories.
Helper
Skill Force Construction
02.2017 - 04.2017
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleaned and straightened work areas to maximize productivity and safety.
Inventory Specialist
Best Buy
06.2013 - 11.2016
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
Journey Leader
Noodles & Company
12.2009 - 06.2013
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
Hostess/Cashier
Chuck E. Cheese
03.2006 - 09.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
GED:High School diploma -
Bryant High School
Alexandria, VASkills
- Excellent customer service skills
- Cash handling expertise
- Sales experience
- Bilingual (tagalog, spanish)
- Fluent in English
- Excellent interpersonal, communication skills
- Proficient in intermediate level computer software skills
- ITIL knowledge
- Software installation
- Performance monitoring
- Project coordination
- System upgrades
- Staff training
- Vendor management
- Time management
- Network administration
- Virtualization technologies
- Incident management
- Customer service
- Leadership abilities
- Technical expertise
- Capacity planning
- Effective communication
- Resource allocation
- Disaster recovery
- Operating systems
- Conflict resolution
- Team management
- Security protocols
- Continuous improvement
- Change management
- Server maintenance
- Crew Coordination
- Hardware troubleshooting
- Risk Management
- Team Training
- Restaurant Operations
- Policy Implementation
- Payroll Preparation
- Menu Planning
- Staff Forecasting
- Recruitment
- Equipment Inspection
- Policies Development
- Inventory Control
- Food Safety
- Budget Development
- Worker Training
- Supply Ordering
- Safety Training
- Theft Procedures Establishment
- Kitchen Equipment Operation and Maintenance
- Staff Management
- Work Station Assignments
- Food Delivery Oversight
- Supplies Forecasting
- Deposit Preparation
- Kitchen Staff Coordination
- Process Monitoring and Improvement
- Production and Time Sequencing
- High-Volume Dining
- Kitchen Staff Supervision
- Work Schedule Creation
- Excellent customer service skills
- Excellent customer service skills
- Schedule Coordination
- Cooking
- Payment Acceptance
- Equipment Maintenance
- Greeting and Seating Guests
- Service Quality Standards Evaluation
- Food Assembly Supervision
- Opening and Closing Procedures
- Orientation and Onboarding
- Cash Handling
- Shortage Reports
- Supplies Purchasing
- Critical Thinking
- Reservations Coordination
- Team Collaboration
- Workforce Now
- Timesheet Organization
- Inventory Controls
- Sanitizing Understanding
- Food Safety Understanding
- Microsoft Excel
- Nutritional Assessments
- Quickbooks
- Data Entry Software
- Food and Beverage Service
- Point of Sale POS Software
- Work Area Inspection
- POS Inventory System Operation
- Cooking Procedures
- Production Preparation
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Server Supervisor
Samurai Hibachi Steakhouse And Sushi Bar
06.2020 - 01.2021
Hostess/server
Shooter McGee's
09.2019 - 02.2020
Cocktail Server
MGM Resorts
06.2018 - 06.2019
Customer Services Representative
Sears Home Services
11.2017 - 01.2018
Helper
Skill Force Construction
02.2017 - 04.2017
Inventory Specialist
Best Buy
06.2013 - 11.2016
Journey Leader
Noodles & Company
12.2009 - 06.2013
Hostess/Cashier
Chuck E. Cheese
03.2006 - 09.2008
GED:High School diploma -
Bryant High School
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