Jasmine Cruz
League City,TX
Summary
Dynamic server with a strong work ethic, extensive experience in the industry, and exceptional customer service skills. Proven track record in upselling to increase overall sales, resolving customer complaints, and providing service that creates a returning customer. Adept in time management and team leadership while fostering a collaborative atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Perrys Steakhouse & Grille
04.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu items, service protocols, and restaurant policies,
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Samurai Hibachi Steakhouse And Sushi Bar
03.2021 - 03.2023
- Resolved customer complaints promptly, improving overall satisfaction and experience.
- Upsold daily specials and promotions, contributing to increased restaurant revenue.
- Cultivated warm relationships with regular customers.
Server
Ocean Sushi and Grille
10.2016 - 05.2020
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Assistant Manager
Zumiez
11.2012 - 06.2016
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Fostered a collaborative environment, encouraging team problem-solving and innovation in service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Arts - Visual Arts
College of The Mainland
Texas City, TX06-2015
Skills
- Exceptional customer service
- Strong work ethic
- Time management
- Strategic task assignment
- Team leadership
Certification
- TABC
- Food Handler
100k Sales
Being recognized as a top seller in the company (retail)
Timeline
Server
Perrys Steakhouse & Grille
04.2023 - Current
Server
Samurai Hibachi Steakhouse And Sushi Bar
03.2021 - 03.2023
Server
Ocean Sushi and Grille
10.2016 - 05.2020
Assistant Manager
Zumiez
11.2012 - 06.2016
Associate of Arts - Visual Arts
College of The Mainland