Sheila Houlton
Fort Wayne,United States
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Cindy's Diner. Expert in menu memorization and suggestive selling, consistently enhancing guest engagement. Proven ability to manage multiple tables while maintaining order accuracy and cleanliness standards, ensuring a memorable dining experience for all patrons.
Overview
23
23
years of professional experience
Work History
Server
Cindy's Diner
Fort Wayne, IN
07.2020 - Current
- Handled cash transactions accurately, ensuring proper handling of payments and tips, opening and closer drawers, balancing drawers 1 of 2 with safe keys for handling change
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Hired and trained new hires, providing guidance on restaurant standards and best practices for all customers,
- Worked with kitchen staff or cooked myself to ensure quality and timing for all customers and staff
- Built relationship with all employees to understand their schedules more to work with them so they could perform with the best schedule they could give
Bartender, Server, House Mom, Manager
Showgirl 3
Fort Wayne, IN
08.2009 - 02.2019
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Manager
P & R Investments
Fort Wayne, IN
03.2003 - 11.2009
- Mentored junior staff, fostering a collaborative environment focused on continuous learning and development.
- Monitored cash intake and deposits, daily balancing, balancing drawers, increasing accuracy, and reducing discrepancies.
- Stocking shelves and cooler daily, ordering, weekly orders, bi weekly orders, training and customer service, cleaning and multitasking while opening and closing
Skills
Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Order management
- Multitasking and organization
- Point-of-sale system
- Check payment processing
- Server training
- Liquor, wine, and food service
- Reliable and responsible
- Warm and friendly
- Reliability
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Customer service
Memory retention
Menu memorization
Cleanliness standards
Professional appearance
Order accuracy
Table bussing
Suggestive selling
Point of sale operation
Allergy awareness
Food running
Education
High School Diploma - Basic
Everett High School
Everett, WA06.2001
Timeline
Server
Cindy's Diner
07.2020 - Current
Bartender, Server, House Mom, Manager
Showgirl 3
08.2009 - 02.2019
Assistant Manager
P & R Investments
03.2003 - 11.2009
High School Diploma - Basic
Everett High School