Destiny Healey
Baltimore,MD
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Boulevard Diner. Proven ability to enhance guest experiences through upselling strategies and team collaboration. Very familiar with training staff and optimizing service flow to ensure peak performance.
Overview
3
3
years of professional experience
Work History
Server
Boulevard Diner
Baltimore, MD
11.2025 - Current
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Recommended menu items based on guest preferences, increasing overall sales through upselling strategies.
Lead Hostess
Jimmy's Famous Seafood
Baltimore, MD
11.2023 - 11.2025
- Managed guest seating arrangements to optimize flow and enhance customer experience.
- Coordinated front-of-house staff to ensure efficient service during peak hours.
- Trained new host staff on reservation systems and customer service protocols.
- Assisted in maintaining cleanliness and organization of dining area and entryway.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
Cashier
Barnes & Noble at CCBC
Baltimore, MD
03.2023 - 05.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, minimizing discrepancies during daily audits.
- Assisted customers in locating merchandise and provided product recommendations.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Education
High School Diploma -
Patapsco High School And Center For The Arts
Baltimore, MD06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Service prioritization
- Team collaboration
- Upselling strategies
- Exceptional communication
- Patience and empathy
- Work ethic and integrity
Timeline
Server
Boulevard Diner
11.2025 - Current
Lead Hostess
Jimmy's Famous Seafood
11.2023 - 11.2025
Cashier
Barnes & Noble at CCBC
03.2023 - 05.2023
High School Diploma -
Patapsco High School And Center For The Arts