Nancy Frane
Vernon Hills,IL
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Jimmy’s Charhouse. Proven ability to enhance guest engagement through effective upselling techniques and personalized service. Skilled in cash handling and maintaining high food safety standards, consistently exceeding performance goals in a high-volume dining environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Server
Jimmy’s Charhouse
Libertyville, IL
12.1997 - 12.2025
- Provided exceptional customer service, ensuring timely order delivery and satisfaction.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Managed multiple tables efficiently during peak hours, enhancing overall guest experience.
- Monitored food safety standards and cleanliness of dining area consistently.
- Upsold daily specials, increasing overall sales and customer engagement.
- Participated in team meetings to discuss menu updates and service improvements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Mundelein
Illinois 06.1981
Skills
Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cash handling
- Hospitality service expertise
- Customer service
- Safe food handling
- Cleanliness standards
- High volume dining
- Team collaboration
- Service prioritization
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Safe food handling
High volume dining
Team collaboration
Sales techniques
Point of sale operation
Suggestive selling
Allergy awareness
Tableside etiquette
Food sales and promotion
Daily specials memorization
Wine pairings
Upselling techniques
Certification
Basset certified
Timeline
Server
Jimmy’s Charhouse
12.1997 - 12.2025
High School Diploma -
Mundelein