Summary
Overview
Work History
Education
Skills
Timeline
Server

Dartagnon Acosta

Springfield,MA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Sumo Japanese Steakhouse. Proven ability to train and motivate teams, resolve conflicts, and enhance guest engagement. Expertise in cash handling and POS operation, consistently delivering outstanding dining experiences while maintaining a positive work environment.

Overview

1
1
year of professional experience

Work History

Shift Lead

Sumo Japanese Steakhouse, Hibachi And Sushi Bar
01.2025 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Bartender

Sumo Japanese Steakhouse, Hibachi And Sushi Bar
07.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server

Sumo Japanese Steakhouse, Hibachi And Sushi Bar
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Computer Security -

Springfield Technical Community College
Springfield, MA
12.2021

Skills

  • Team motivation
  • Guest service
  • Employee training
  • Customer service focus
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Strong work ethic
  • Professional appearance
  • Table bussing
  • Point of sale operation
  • Beverage preparation
  • Upselling techniques
  • Server training

Timeline

Shift Lead

Sumo Japanese Steakhouse, Hibachi And Sushi Bar
01.2025 - Current

Bartender

Sumo Japanese Steakhouse, Hibachi And Sushi Bar
07.2024 - Current

Server

Sumo Japanese Steakhouse, Hibachi And Sushi Bar
02.2024 - Current

Computer Security -

Springfield Technical Community College

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Dartagnon Acosta