Michelle Fosskuhl
FLOYDS KNOBS,Indiana
Summary
Dynamic Shift Lead at Hubers Orchard and Winery, skilled in optimizing operations and enhancing customer satisfaction. Proven track record in staff training and conflict resolution, fostering a motivated team environment. Expert in cash handling and regulatory compliance, driving efficiency and maintaining high service standards.
Overview
22
22
years of professional experience
Work History
Shift Lead
Hubers Orchard and Winery/starlight Distillery
07.2021 - Current
- Oversaw daily operations to maintain compliance with safety protocols.
- Guided new staff in mastering operational procedures.
- Optimized inventory systems to ensure efficient stock utilization.
- Implemented process improvements to enhance workflow, reducing downtime during shift changes.
- Handled store start and end tasks proficiently.
- Assigned daily tasks and responsibilities to team members.
- Ensured consistent adherence to safety standards by maintaining a clean and organized work environment.
- Supervised cash handling activities, ensuring meticulous accuracy and detailed documentation.
- Mentored new employees to improve team output.
- Delivered tailored solutions to resolve client issues and ensure positive experiences.
- Maintained a welcoming atmosphere by effectively managing customer inquiries and issues.
- Maintained employee productivity and task focus to align with business and customer demands.
- Guided new staff through company guidelines and effective practices to enhance performance.
- Assisted store management in achieving service and quality standards during daily operations.
- Boosted customer satisfaction by resolving conflicts efficiently and delivering timely service.
- Ensured production areas remained clean and organized to prevent violations and work delays.
- Managed and resolved customer concerns and questions.
- Built strong relationships with customers and staff through effective communication.
- Implemented company policies and regulations among employees.
- Contributed firsthand experiences from shift operations to aid upper management in decision-making.
- Assessed employee performance consistently, offering constructive feedback for development.
- Worked alongside management to formulate plans boosting store efficiency.
- Executed accurate transactions for cash and credit cards through POS system.
- Coordinated shift tasks, provided necessary resources, and assessed team performance to sustain business profitability and seamless operations.
- Promoted constructive communication to sustain a productive work atmosphere.
- Increased performance by educating new employees on food handling standards.
- Resolved customer complaints using effective communication and problem-solving techniques.
- Managed rotation of staff to balance workload distribution.
- Synchronized kitchen operations with front-of-house team to ensure smooth service.
- Executed special events and promotions in partnership with management.
Owner/Operator
Self Employed Services
09.2003 - Current
- Developed and implemented streamlined operational processes to enhance efficiency and reduce costs.
- Managed daily business operations, ensuring high levels of customer satisfaction and service delivery.
- Oversaw inventory management, utilizing tracking systems to maintain optimal stock levels.
- Trained and mentored staff on best practices for service excellence and operational procedures.
- Analyzed market trends to adapt services offered, enhancing competitive positioning within the industry.
- Created marketing strategies that increased brand visibility and attracted new clientele through digital platforms.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Dropped and hooked trailers and changed configuration of equipment.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
High School Diploma - General Studies
Indiana University Southeast
New Albany IN Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Staff motivation
- Operations monitoring
- Loss prevention
- Staff development
- Regulatory compliance
- Industry expertise
- Operations management
- Coaching and mentoring
- Crew coordination
- Quality control
- Conflict management
- Relationship management
- Daily reporting
- Knowledge sharing
- Resource allocation
- Decision-making capacity
- Shift leadership
- Production leadership
- Productivity monitoring
- Scheduling expertise
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
- Creative problem solving
- Team supervision
- Strong verbal and written communication
- Staff training and development
- Customer service management
- POS system operation
- Daily workflows
- Team collaboration and leadership
- Flexible schedule
- Training assistance
- Sales and upselling
- Complaint resolution
- Inventory counts
- Shift paperwork completion
- Role modeling
- Goal setting and tracking
- Assigning work
- Motivational leadership
- Issue resolution
- Staff education and training
- Professional appearance
- Equipment troubleshooting
- Quality inspections
- Client service
- Policy and procedure enforcement
Timeline
Shift Lead
Hubers Orchard and Winery/starlight Distillery
07.2021 - Current
Owner/Operator
Self Employed Services
09.2003 - Current
High School Diploma - General Studies
Indiana University Southeast