Lillian Kawczynski
Milwaukee
Summary
Dynamic Shift Lead at The Chocolate Factory with a strong focus on employee training and performance improvement. Successfully implemented process enhancements that boosted workflow efficiency and elevated customer satisfaction. Proven ability to motivate teams and resolve conflicts, fostering a positive work environment while maintaining high safety standards.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
7
7
years of professional experience
Work History
Shift Lead
The Chocolate Factory
05.2021 - Current
- Trained and mentored new team members on efficient production practices.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Resolved operational issues promptly, maintaining smooth workflow during shifts.
Volunteer
Polish Center Of Wisconsin
06.2018 - Current
- Coordinated community outreach programs to enhance local engagement and support services.
- Assisted in organizing cultural events, promoting Polish heritage within the community.
- Developed educational workshops to increase awareness of Polish traditions and history.
- Collaborated with team members to streamline event logistics, improving overall efficiency.
- Assisted with special events and programs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
High School Diploma -
Saint Thomas More High School
Milwaukee, WISkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Staff motivation
- Performance improvement
- Crew coordination
- Daily workflows
- Team supervision
- Team leadership
Timeline
Shift Lead
The Chocolate Factory
05.2021 - Current
Volunteer
Polish Center Of Wisconsin
06.2018 - Current
High School Diploma -
Saint Thomas More High School