Nicole Goyens
Tamarac Florida USA,Florida
Summary
Dedicated professional with experience and motivation to succeed
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens
14501 Miramar Parkway
01.2020 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Developed creative solutions to operational challenges while balancing budgetary constraints against desired outcomes.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Analyzed sales figures and identified areas for improvement.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Developed and implemented new processes and procedures to streamline operations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained Number% injury rate during Number months of operation through advanced safety techniques.
- Overhauled entire manufacturing process, saving over $Amount in downtime.
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor Of Arts - Psychology
Texas A&M University
College Station, TXHigh School Diploma - Advanced Placement
Bryan High School Bryan, Texas
Bryan, TX05.2000
Skills
- Performance Improvement
- Operations Monitoring
- Rules Enforcement
- Regulatory Compliance
- Loss Prevention
- Operations Management
- Guest Service
- Work Delegation
- Team Motivation
- Conflict Resolution
- Cross-functional collaboration
- Resource allocation
- Customer service focus
- Task prioritization
- Project coordination
- Adaptability and flexibility
- Sales proficiency
- Staff motivation
- Inventory management
- Effective communication
- Quality control
- Software proficiency
- Data analysis
- Delegation skills
- Decision-making capabilities
- Industry expertise
- Budget management
- Organizational skills
- Problem-solving abilities
- Scheduling expertise
- Employee training
- Technical knowledge
- Performance management
- Idea Development and Brainstorming
- Project Restructuring
- Program Evaluation
- Logistics Coordination
- Issue Research
- Improvement Plan Knowledge
- Audit Reporting
- Analytical Thinking
- International Mobility Management
- Disaster Recovery Planning
- Process Analysis
- Project Planning
- Quantitative Skills
- Training Assistance
- Creative Problem-Solving
- Inventory Counts
- Quality Inspections
- Client Service
- Cash Handling
- Shift Scheduling
- Staff Education and Training
- Role Modeling
- Complaint Resolution
- Sales Expertise
- Staff Supervision
- Assigning Work
- Employee Attendance Monitoring
- Shift Paperwork Completion
- POS Deletions
- Security Procedures Adherence
- Daily Workflows
- Positive Attitude
- Diplomatic and Fair
- Flexible Schedule
- POS System Operation
- Account Management
- Telemarketing Expertise
- Interpersonal Relations
- Sales Reporting
- Strong Verbal and Written Communication
- Drawer Assignments
- Technical Support
- Safety Processes and Procedures
- Policy and Procedure Enforcement
- Team Collaboration and Leadership
- Team Supervision
- Problem-Solving
- Client Support
- Professional Appearance
- Staff Development
- Issue Resolution
- Production Reporting
- Equipment Troubleshooting
- Production Scheduling
- Customer Service Management
- Operations Support
- Workplace safety
- Team leadership
- Attention to detail
- Process improvement
Timeline
Shift Lead
Walgreens
01.2020 - Current
Bachelor Of Arts - Psychology
Texas A&M University
High School Diploma - Advanced Placement
Bryan High School Bryan, Texas