Heather Britt
Autryville,NC
Summary
Dynamic Shift Lead at Valero Gas Station with a proven track record in process improvement and team leadership. Enhanced operational efficiency and staff retention through targeted development programs. Skilled in data analysis and customer service, consistently driving performance and compliance in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Valero Gas Station
Fayetteville, NC
04.2020 - 03.2025
- Implemented process improvements, resultingin an increase in operational efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Monitored staff performance and addressed issues.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Collaborated with management to set performance goals and evaluate progress.
Cashieer
365 gas station
Fayetteville, NC
02.2018 - 01.2020
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customers' questions and provided information on store procedures or policies.
Education
Bachelor of Science - Technology
Colorado Technical University
Colorado Springs, CO12-2026
Associate of Science - Management
Colorado Technical University
Colorado Springs, CO12-2024
Skills
- Data analysis
- Process improvement
- Project management
- Team leadership
- Customer service
- Regulatory compliance
- Inventory management
- Staff motivation
- Team motivation
- Sales proficiency
- Performance improvement
- Employee evaluation
- Rules enforcement
Certification
fundamentals of networking 28 febuary,2025
Accomplishments
- I graduated my associates degree with a 4.0 GPA I am a honors student
Websites
References
References available upon request.
Timeline
Shift Lead
Valero Gas Station
04.2020 - 03.2025
Cashieer
365 gas station
02.2018 - 01.2020
Bachelor of Science - Technology
Colorado Technical University
Associate of Science - Management
Colorado Technical University
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