Teona Uptgrow
Arlington,TX
Summary
Dynamic professional with a proven track record at Burger King, excelling in customer service and financial analysis. Successfully established KPIs to enhance performance and drive improvements. Adept at problem-solving and project management, consistently delivering quality results while fostering a positive team environment. Passionate about exceeding expectations and enhancing operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Lead
Ross Dress for Less
Arlington , TX
07.2024 - Current
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Reviewed daily sales reports and monitored financial performance metrics.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Reinforced rules to promote superior employee performance.
Team Associate
Walmart
Tampa , FL
06.2023 - 04.2024
- Looked for ways to go above and beyond job requirements.
- Provided assistance in producing wiring components or assemblies.
- Upheld high standards of productivity and quality in operations.
Manager
Burger King
Tampa , FL
05.2022 - 06.2023
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
Associate of Science - Business
The University of Texas At Arlington
Arlington, TX05-2027
Skills
- Financial analysis
- Customer service
- Project management
- Data analysis
- Problem solving
- Time management
- Guest service
- Quality control
Timeline
Shift Lead
Ross Dress for Less
07.2024 - Current
Team Associate
Walmart
06.2023 - 04.2024
Manager
Burger King
05.2022 - 06.2023
Associate of Science - Business
The University of Texas At Arlington