AYUSH WIMALARATNE
New York,NY
Summary
Driven professional with expertise in retail sales and team leadership. Consistently surpassed sales targets through strategic communication and effective techniques. Skilled in financial analysis and conflict resolution, enhancing customer satisfaction and fostering strong client relationships. Experienced trainer and operational problem-solver, focused on aligning customer, company, and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dick's Sporting Goods
06.2024 - Current
- Led and trained team members to achieve sales and service goals through effective motivation and performance management.
- Supervised daily store operations to enhance workflow and deliver exceptional customer service during assigned shifts.
- Facilitated communication between employees and management to streamline operations.
Sales Representative
Dick's Sporting Goods
09.2023 - Current
- Exceeded individual and team sales goals through consultative and solution-based selling techniques.
- Delivered exceptional customer service, fostering trust and long-term relationships with clients.
- Engaged customers in informative conversations to identify needs and recommend suitable products or services.
Front End Cashier
Dick's Sporting Goods
09.2023 - Current
- Greeted customers warmly, delivering friendly and efficient checkout service to enhance customer satisfaction.
- Accurately process sales transactions, returns, and exchanges.
- Assisted customers with inquiries about products, pricing, promotions, and store policies, ensuring informed purchasing decisions.
Merchandiser
Dick's Sporting Goods
09.2023 - Current
- Plan, organize, and execute product displays to maximize visual appeal and drive sales.
- Monitored sales trends and adjusted product placement or display strategies to improve overall sales performance.
- Maintained fully stocked, clean shelves and promotional areas aligned with brand standards to enhance customer experience.
Education
BBA - Accounting
CUNY Bernard M Baruch College
New York, NY05-2028
Skills
- Sales strategies
- Customer service
- Team leadership
- Team collaboration
- Conflict resolution
- Communication skills
- Financial analysis
- Cash handling
Languages
English
Native/ Bilingual
Sinhalese
Native/ Bilingual
Timeline
Shift Lead
Dick's Sporting Goods
06.2024 - Current
Sales Representative
Dick's Sporting Goods
09.2023 - Current
Front End Cashier
Dick's Sporting Goods
09.2023 - Current
Merchandiser
Dick's Sporting Goods
09.2023 - Current
BBA - Accounting
CUNY Bernard M Baruch College