Kathryn Raper
Fort Worth
Summary
Results-driven leader with extensive experience in customer service and employee training. Adept at managing inventory and fostering a collaborative team environment, consistently achieving operational efficiency and high levels of customer satisfaction.
Overview
16
16
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Shift Lead
Taco Casa
04.2023 - 04.2025
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food preparation and customer interaction standards.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Responded to customer inquiries and complaints in a professional manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
- Implemented best practices for food presentation and service efficiency in the kitchen.
- Monitored cash register operations for accuracy and proper cash handling practices.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
- Ensured compliance with food safety regulations and cleanliness standards.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
- Resolved customer complaints and reported issues to senior management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Upheld company standards and compliance requirements for operations.
- Ensured that all safety protocols were followed at all times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Monitored employee performance and provided feedback on areas for improvement.
- Performed administrative tasks including filing documents, data entry.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Created weekly staff schedules to ensure adequate coverage.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Evaluated and performed equipment maintenance to support operational goals.
- Documented receipts, employee hours and inventory movement.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Identified opportunities for operational improvements and communicated them to management.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Ensured compliance with health and safety regulations at all times.
- Analyzed customer buying patterns to identify trends in sales activity.
- Researched industry trends in order to stay ahead of the competition.
- Checked orders for quality and completeness.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on company policies, procedures, and job duties.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Assessed reports and adjusted workflows to realign with targets.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Scheduled staff shifts, considering peak times and individual availability.
- Developed promotional strategies to attract more customers during slow periods.
- Assisted in the development and implementation of new operational procedures.
- Fostered a team-oriented environment to increase morale and productivity.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Utilized POS systems efficiently for order processing and inventory management.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Implemented strategies to increase sales and improve service quality.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Monitored and maintained equipment to ensure operational efficiency.
- Handled emergency situations with composure and in accordance with company guidelines.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Warehouse Associate
GXO Logistics
Fort Worth
01.2021 - 04.2023
- Managed inventory levels using Warehouse Management Systems.
- Assisted in loading and unloading shipments efficiently.
- Collaborated with team members to ensure smooth operations.
- Maintained cleanliness and organization of work areas.
- Packaged products accurately for shipping to customers.
- Followed standard operating procedures for all warehouse tasks.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Labeled containers correctly for product identification purposes.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted in loading finished goods onto delivery vehicles as required.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Maintained accurate inventory records through manual and computerized systems.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Performed cycle counts to ensure accuracy of inventory levels.
- Handled hazardous materials safely following prescribed regulations.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Sub Contractor
Little Things Matter
Keller
11.2019 - 07.2021
- Managed subcontractor schedules and coordinated project timelines effectively.
- Collaborated with team members to ensure compliance with safety regulations.
- Oversaw quality control processes for materials and services provided.
- Communicated project updates to stakeholders and addressed concerns promptly.
- Evaluated subcontractor performance and provided constructive feedback regularly.
- Developed efficient workflows to streamline project execution and enhance productivity.
- Maintained accurate records of subcontractor work and project documentation.
- Followed safety protocols to avoid job site accidents and damage to property.
- Interacted with homeowners to understand the job specifics and expectations.
- Promoted high level of customer service to maintain client satisfaction.
- Assessed team members' skills and delegated tasks based upon knowledge and expertise.
- Inspected job sites for quality control purposes.
- Used specialized tools to install ceramic tile and hardwood.
- Monitored subcontractor activities, including work progress, labor costs, materials used, and other related issues.
- Established relationships with local suppliers in order to obtain competitive pricing on materials needed for projects.
- Managed and partnered with contractors to monitor performance and meet tight project deadlines.
- Inspected work site following each shift and removed debris to keep area clean.
- Negotiated cost effective solutions with subcontractors to maximize resources and minimize expenses.
- Maintained construction equipment to prevent malfunctions and lost productivity.
- Created detailed Requests for Proposal documents outlining project goals and objectives to be submitted to prospective contractors.
- Fixed items using carpentry skills.
- Developed a database tracking system that monitored the progress of each project from start to finish.
- Developed strong understanding of residential and commercial building codes and verified proper permitting.
- Ensured compliance with all local, state, and federal regulations pertaining to construction projects.
- Conducted quality control inspections to uphold high standards of workmanship.
- Negotiated and managed change orders, ensuring all modifications were documented, approved, and implemented correctly.
- Monitored project progress, identifying and resolving issues promptly to avoid delays and additional costs.
- Implemented sustainable construction practices and materials to minimize environmental impact and meet green building standards.
- Oversaw site preparation, including land clearing and earthmoving, to ready sites for construction.
- Developed and maintained strong professional relationships with suppliers, vendors, and other subcontractors to ensure priority service and competitive pricing.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
Night Shift Manager
ARBY'S RESTAURANT, Fast Food Services
Keller
02.2018 - 09.2019
- Supervised night shift staff to ensure efficient operations and service quality.
- Managed inventory levels and restocked supplies for smooth workflow during shifts.
- Trained new employees on food safety and customer service protocols effectively.
- Resolved customer complaints promptly to enhance overall satisfaction during late hours.
- Enforced health and safety standards to create a safe work environment for all staff.
- Coordinated shift schedules to maintain optimal staffing and coverage needs.
- Monitored food preparation processes to ensure compliance with company standards.
- Conducted nightly cash reconciliations to maintain accurate financial records at closing time.
- Taught employees how to optimize space for special events such as discount sales.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Organized new stock for floor placement.
- Set sales targets and implemented action plans for achieving set objectives.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Reviewed schedules to keep stores under leadership properly staffed.
- Ensured that all equipment was properly maintained according to manufacturer specifications.
- Cross-trained in every store role to maximize operational knowledge.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Studied sales figures to determine quantity of products and brands needed to supply store.
- Assessed reports and adjusted workflows to realign with targets.
- Promoted products, increasing customer base, and market share.
- Managed the night shift operations and ensured compliance with safety regulations.
- Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions.
- Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
- Reviewed incident reports from previous nights to identify any areas needing improvement.
- Developed strategies to increase efficiency and productivity throughout the night shift.
- Produced nightly audit reports and updates to maintain accurate business records.
- Served types of customer needs and resolved problems to satisfaction.
- Monitored employee attendance records, ensuring accuracy of data entered into system.
- Recognized potential safety hazards or concerns in a timely manner and took appropriate corrective action.
- Investigated complaints regarding employee conduct or customer service issues during night shifts.
- Conducted regular audits of cash registers to verify accuracy of transactions at close of business each day.
- Prepared weekly reports detailing sales figures, labor costs, inventory levels.
- Ensured all areas of the store were properly staffed during night shifts.
- Assigned tasks based on operational needs and individual strengths.
- Resolved customer inquiries promptly and efficiently during peak hours of operation.
- Conducted periodic performance reviews for employees on night shifts.
- Coordinated training sessions for new staff members on proper operational techniques for the night shift.
- Organized and delegated tasks to staff members in accordance with their skills and abilities.
- Reviewed register count and bank deposits for proper amounts of currency.
- Kept facilities secure and workers safe with proactive premises monitoring.
- Supervised the team to ensure customer service standards were met.
- Analyzed nightly sales trends to identify opportunities for growth or cost savings initiatives.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Created schedules for employees based on workload requirements while adhering to budget constraints.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Oversaw general upkeep of public areas and restrooms.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Oversaw night audit function and preparation of daily financial reports.
- Scheduled cleaning and maintenance for rooms and equipment.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Advised management of staffing levels and team member performance to facilitate labor.
- Provided information services to guests regarding promotions, pricing, and reservations.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Responded promptly to guest requests to achieve customer satisfaction.
- Covered switchboard and answered calls from guests and upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
Receptionist
Metroplex Interiors
Keller
03.2009 - 06.2017
- Greeted clients and visitors with professionalism and warmth.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments and coordinated meetings for staff members.
- Maintained organized reception area, ensuring a welcoming environment.
- Processed incoming and outgoing mail and packages promptly.
- Assisted clients with inquiries, providing accurate information about services.
- Utilized office software to manage records and schedule updates effectively.
- Collaborated with team members to improve front desk operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Prepared welcome packages for new hires.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Compiled data from various sources into organized reports for management review.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Assisted with onboarding of new employees by providing orientation information and support.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Developed and maintained a filing system for essential documents, improving office organization.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated pick-up and delivery of express mail services.
- Collated, bound and stored computer-generated reports.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Coordinated company events with venues and advised staff of pertinent details.
- Transcribed tapes and notes from meetings into prescribed formats.
- Used company badging system to create badges for new employees and visitors.
Education
GED
Austin , TxSkills
- Team leadership
- Employee training
- Customer service
- Inventory management
- Sales strategies
- Time management
- Conflict resolution
- Problem solving
- Food safety compliance
- Staff scheduling
- Quality control
- Task delegation
- Effective communication
- Safety protocols
- Performance improvement
- Production leadership
- Work delegation
- Relationship management
- Operational efficiency
- Industry expertise
- Knowledge sharing
- Scheduling expertise
- Operations management
- Productivity monitoring
- Shift leadership
- Workplace safety
- Sales proficiency
- Guest service
- Crew coordination
- Regulatory compliance
- Coaching and mentoring
- Loss prevention
- Customer service focus
- Team motivation
- Operations monitoring
- Resource allocation
- Daily reporting
- Conflict management
- Staff supervision
- Rules enforcement
- Telemarketing expertise
- Employee evaluation
- Staff motivation
- Staff onboarding
- Decision-making capacity
- Staff development
- Cash handling
- Drawer assignments
- POS deletions
- Employee recognition
- Client service
- Team collaboration and leadership
- Resource management
- OSHA regulations compliance
- Security procedures adherence
- Staff education and training
- Staff performance reviews
- Action planning
- Follow-up procedures
- Equipment troubleshooting
- Quality control assurance
- Problem-solving
- Interpersonal relations
- Emergency response planning
- Policy enforcement
- Flexible schedule
- Daily workflows
- Sales expertise
- Technical support
- Policy and procedure enforcement
- Role modeling
- Strategic thinking
- Issue resolution
- Professional appearance
- Staff training and development
- Client support
- Employee relations
- Operations support
- Sales and upselling
- Account management
Certification
- Food Handler Certification
Timeline
Shift Lead
Taco Casa
04.2023 - 04.2025
Warehouse Associate
GXO Logistics
01.2021 - 04.2023
Sub Contractor
Little Things Matter
11.2019 - 07.2021
Night Shift Manager
ARBY'S RESTAURANT, Fast Food Services
02.2018 - 09.2019
Receptionist
Metroplex Interiors
03.2009 - 06.2017
GED