Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Walid Alam

Margate,FL

Summary

Hardworking Shift Leader and Advisor gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Goal-oriented individual who has led stores in all sales categories.

Overview

3
3
years of professional experience

Work History

Shift Lead

Best Buy
10.2023 - Current
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Instill a sense of responsibility and accountability among the team
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Overseeing cash management and closing the store.


Sales Advisor

Best Buy
10.2022 - 10.2023
  • Leading Best Buy Sales Advisor in terms of Direct Revenue, Warranties, and Credit Cards
  • Finished Top-5 in Best Buy district for Sales Advisor numbers
  • Earned recognition awards for leading store in Paid Memberships, Credit Cards, and Leads.
  • Dynamic and results-driven sales advisor.
  • Extraordinary ability to close deals and surpass targets.



Customer Service Associate

Walgreens
03.2021 - 10.2022
  • Consulted with customers regarding product needs, addressing item concerns
  • Documented conversations with customers to track requests, problems and solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Delivered service and support to each customer, paving way for future business opportunities
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Consulted with customers to determine best methods to resolve service and billing issues.

Education

Associate of Arts - Accounting

Palm Beach State College
Lake Worth, FL
03.2023

Skills

  • Conflict Resolution
  • Operations Monitoring
  • Performance Improvement
  • Employee training
  • Sales strategies
  • Project coordination
  • Performance evaluation
  • Team leadership
  • Relationship Building
  • Opening and Closing Procedures

Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Shift Lead

Best Buy
10.2023 - Current

Sales Advisor

Best Buy
10.2022 - 10.2023

Customer Service Associate

Walgreens
03.2021 - 10.2022

Associate of Arts - Accounting

Palm Beach State College

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Walid Alam