Courtney Madorin
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in any customer service role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
Kaneohe, HI
10.2025 - Current
- The Shift Lead opens and closes the store in the absence of store management, including all required start-up systems, required cash handling, and ensures the floor and stockroom are ready for the business day. Responsible for opening back door of store for deliveries.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience.
- Engages customers and patients by greeting them and helping with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.
- Responsible for holding store keys to open and close without management as necessary.
- Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the door for vendor deliveries.
- Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
- Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
- Assist with ensuring the Outdate program is followed with team members.
- Responsible for basic department pricing and making daily price changes; ensure proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
- Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary or as requested.
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assist in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Assist at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Attends training and completes PPLs requested by Manager.
- Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
- Reports disciplinary issues and customer complaints to management.
CSA - Customer Service Associate
Lowe's Home Improvement
Honolulu, HI
12.2024 - 10.2025
- The Appliance Sales Associate is responsible for providing excellent customer service, guiding customers through the appliance purchasing process and helping them find the right products to meet their needs.
- Primary responsibilities include:
- Provide customer engagement
- Possess sales and product knowledge
- Ordered processing and followed up
- Knowledge of store maintenance and merchandising
- Performed product protection sales
CSA - Customer Service Associate
Lowe's Home Improvement
Oceanside, CA
05.2024 - 11.2024
- The Appliance Sales Associate is responsible for providing excellent customer service, guiding customers through the appliance purchasing process and helping them find the right products to meet their needs.
- Primary responsibilities include:
- Provided customer engagement
- Sales and product knowledge
- Ordered processing and follow-up
- Store maintenance and merchandising
- Product protection sales
Warehouse Associate
MWI Animal Health
Edwardsville, KS
02.2024 - 05.2024
- The Warehouse Team Member is responsible for:
- Picked, packed, shipped and stocked function in the distribution center
Amazon Delivery Driver
Eccles Express LLC - Amazon Delivery Service Partner
Olathe, KS
08.2023 - 02.2024
- Loaded and transported packages
- Loaded and unloaded vehicle
- Carried out vehicle maintenance checks
- Drove company vehicle safely and courteously
- Delivered packages in a timely manner
- Recorded successful deliveries
- Maintained a clean and organized vehicle
- Checked orders for quality and accuracy
- Ensured inventory stock matches delivery requirements
- Provided exceptional customer service
- Followed delivery schedules and routes
- Interacted with clients in a professional manner
- Reviewed orders
- Documented delivery time and location
- Clean driving record
Unarmed Patrol Officer
Titan Protection and Consulting, Inc.
Overland Park, KS
01.2022 - 08.2023
- Performed the functions of observation, detection, reporting
- Notified authorities or designated agents regarding persons or property on the premises where that individual is contracted to protect
- Someone who doesn't carry or have access to a firearm
Education
Bachelor's degree - Bachelor of Science in Psychology with an Emphasis in Forensic Psychology
Grand Canyon University
Phoenix, AZ07-2027
Associate's degree - Criminal Justice
Johnson County Community College
Overland Park, KS05.2023
High School Diploma - undefined
Shawnee Mission Northwest High School
Shawnee, KS06.2018
Skills
- Organizational skills
- Distribution center
- Merchandising
- Order Picking
- Purchasing
- Driving
- Order Picker
- Load & Unload
- Life insurance (1 year)
- RF Scanner
- Materials handling
- Delivery Driver Experience
- Pallet Jack
- Communication skills
- Microsoft Word (10 years)
- Computer skills
- Security
- Restaurant experience
- Sales
- Customer service
- Surveillance
- Microsoft Excel (10 years)
- Customer service focus
- Conflict resolution
- Workplace safety
- Inventory management
- Conflict management
- Knowledge sharing
- Shift leadership
- Cash handling
- Problem-solving
- Creative problem solving
- Strong verbal and written communication
- POS system operation
- Flexible schedule
- Training assistance
- Sales and upselling
- Complaint resolution
- Inventory counts
- Goal setting and tracking
- Issue resolution
- Time management
- Critical thinking
Certification
- Life Insurance License
- Primerica life insurance
Languages
English
Full Professional
Spanish
Elementary
Timeline
Shift Lead
Walgreens
10.2025 - Current
CSA - Customer Service Associate
Lowe's Home Improvement
12.2024 - 10.2025
CSA - Customer Service Associate
Lowe's Home Improvement
05.2024 - 11.2024
Warehouse Associate
MWI Animal Health
02.2024 - 05.2024
Amazon Delivery Driver
Eccles Express LLC - Amazon Delivery Service Partner
08.2023 - 02.2024
Unarmed Patrol Officer
Titan Protection and Consulting, Inc.
01.2022 - 08.2023
Associate's degree - Criminal Justice
Johnson County Community College
High School Diploma - undefined
Shawnee Mission Northwest High School
Bachelor's degree - Bachelor of Science in Psychology with an Emphasis in Forensic Psychology
Grand Canyon University