Shameka Springer
Rock Hill,SC
Summary
I'm a dedicated professional with demonstrated strengths in many areas. A successful leader equipped with skills to handle high level responsibilities. Skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies.
Overview
19
19
years of professional experience
Work History
Shift Lead
Dunkin' Donuts
10.2020 - 07.2023
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Reinforced rules to promote superior employee performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Supervisor
Super Foodtown
09.2016 - 06.2020
- Manage staff, including cashiers and employees working the floor
- Meet financial objectives by preparing annual budget
- Coach, counsel, train and discipline employees
- Evaluate on the job performance
- Maintain inventory and ensure items are in stock
- Maintain store cleanliness and health safety measures
- Organize and distribute staff schedules
- Handle customer questions, complaints, and issues
Warehouse Associate
Amazon Warehouse
09.2013 - 06.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Child Care Worker
Helen Springer In-Home Daycare
01.2005 - 04.2013
- Supervise and monitor the safety of children in my care
- Prepare meals and meal times/snacks for children
- Help children keep good hygiene
- Organize activities
- Watch for signs of emotional and developmental problems
- Keep records of children's progress, routines, and interests
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Education
High School Diploma -
Thomas Jefferson High School
Brooklyn, NY06.2004
Skills
- Goal-oriented
- Content management expertise
- Quantitative skills
- Experience in leadership
- Improvement plan knowledge
- Organizational skills
- Friendly, positive attitude
- People skills
- Customer service
- Relationship building
- Decision-making
- Communication
- Planning & organizing
- Critical thinking
- Conflict Resolution
- Performance Goals
- Station Preparation
- Team Meetings
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Customer Care
- Customer Loyalty
- Shift Work
Timeline
Shift Lead
Dunkin' Donuts
10.2020 - 07.2023
Supervisor
Super Foodtown
09.2016 - 06.2020
Warehouse Associate
Amazon Warehouse
09.2013 - 06.2016
Child Care Worker
Helen Springer In-Home Daycare
01.2005 - 04.2013
High School Diploma -
Thomas Jefferson High School