Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Niyah Gordneer

Summary

Hardworking Shift Leader with over 4 years in the retail industry. Gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
07.2019 - Current


  • Led a team of employees to ensure smooth operations during assigned shifts.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Utilized data visualization tools to effectively communicate business insights.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

High School Diploma -

Mergenthaler Vocational-Technical High School
Baltimore, MD
06.2020

AP Language and Comprehension, Finance & Accounting, HONORS English I & II, HONORS Geometry & Algebra II, Principals Honor Roll -

Merganthaler Vocational Technical High School
01.2020

Skills

  • Data Analysis

  • Operations Management

  • Decision-Making

  • Teamwork and Collaboration

  • Problem-solving

  • Customer Service

  • Team Leadership

  • Goal-Oriented

  • Fast Learner

  • Excellent Attention to Detail

Certification

  • Certified as a Microsoft Office Specialist Office PowerPoint 2010
  • Certified as a Microsoft Office Specialist for Office Word 2010
  • Financial Literacy Certified by BB&T Financial Scholars Program

Timeline

Shift Lead

Walgreens
07.2019 - Current

High School Diploma -

Mergenthaler Vocational-Technical High School

AP Language and Comprehension, Finance & Accounting, HONORS English I & II, HONORS Geometry & Algebra II, Principals Honor Roll -

Merganthaler Vocational Technical High School

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Niyah Gordneer