Summary
Overview
Work History
Education
Skills
Goal
References
Timeline
Generic

Israel Olivieri

Orlando,FL

Summary

Experienced Shift Leader with 6 years in the customer service industry. Skilled at motivating and leading teams, communicating duties and tasks effectively. Committed to delivering exceptional service and fostering a welcoming environment for customers. Dependable vending service professional skilled at constructing, restoring and deploying machines. Competent in using wide range of equipment, hand tools and software systems to investigate issues, locate root causes of malfunctions and implement corrective action plans.

Overview

6
6
years of professional experience

Work History

Shift Lead

Venuplus, Universal & Islands of Adventure
10.2022 - Current
  • Assist customers with purchasing game cards, manage cash register, open and close the arcade, provide customer service, and maintain arcade cleanliness.
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collaborated with management to identify opportunities for upgrading or replacing outdated gaming equipment, resulting in an enhanced user experience.
  • Boosted the overall attractiveness of the gaming facility by maintaining a clean, organized, and visually appealing environment for players.
  • Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
  • Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
  • Improved customer satisfaction by troubleshooting and resolving technical issues with gaming equipment swiftly.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
  • Optimized machine performance with regular inspections, cleaning, and lubrication as needed.
  • Collaborated with team members to ensure timely completion of high-quality print projects.
  • Actively participated in quality control measures to ensure compliance with client specifications and industry standards.
  • Improved print quality by performing regular maintenance and fine-tuning of press equipment.
  • Supported consistent output through careful alignment of printing plates, rollers, and blankets.
  • Assisted in training new employees on press operations, contributing to a skilled workforce.
  • Reduced downtime with proactive troubleshooting and swift resolution of technical issues.

Tour Guide

Museum of Illusions
05.2022 - 10.2022
  • Assist customers with photos, answer questions about exhibits, manage reservations, and ensure a memorable experience.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
  • Utilized social media platforms to share highlights and behind-the-scenes glimpses of tours, engaging wider online audience.
  • Increased repeat customer rates, building strong relationships through personalized interaction and follow-up.

Arcade Attendant

In The Game
04.2021 - 03.2022
  • Assist customers with game cards, fix ticket jams, manage cash register, and ensure a welcoming environment.
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Implemented effective crowd control measures during busy periods, ensuring a pleasant atmosphere for all patrons.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Optimized game performance by diagnosing software issues and implementing necessary updates or patches.
  • Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
  • Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
  • Supported team members in addressing complex technical issues, fostering a collaborative work environment focused on problem solving.
  • Performed cash handling duties, provided change and balanced money at end of shift.

Customer Service Representative

GMS connect
02.2021 - 04.2021
  • Assist members with health insurance needs, verify HIPAA, resolve issues, and ensure customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Package handler

UPS
09.2020 - 01.2021
  • Load and unload packages, inspect for damage, and maintain a safe work environment.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated with supervisors about delays or other issues with shipments.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

Customer Advisor

Goodyear
03.2020 - 09.2020
  • Greet customers, write invoices, inspect vehicles, and handle customer complaints.
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Facilitated smooth transactions for customers by accurately processing orders and payments.
  • Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
  • Supported sales efforts by providing accurate information about products or services that matched customer needs.
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Streamlined communication between customers and the company, ensuring timely responses and resolutions.
  • Proactively identified opportunities for upselling or cross-selling additional products/services to meet client requirements fully.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Assistant Manager

Discount Tire
12.2018 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Collaborated with team members to complete complex repair jobs effectively and efficiently.
  • Maintained and managed tire and hardware inventory with regular stock assessments.

Education

Bachelor of Science - IT

Western Governors University
Salt Lake City, UT
10.2027

High School Diploma -

Colonial High School
Orlando, FL
05.2018

Skills

  • Bilingual very basic (ENGLISH-SPANISH)
  • Team Oriented
  • Great Communicator
  • Public Speaking Skills
  • Problem Solver
  • Leadership skills
  • Self Motivated
  • Self-Managed
  • Professional Work Ethic
  • Proficient with Microsoft Word, Excel and PowerPoint
  • Working knowledge of Publisher, Access, Outlook, and Project
  • Browser experience with Chrome, Firefox, Safari, Microsoft Edge, and Opera
  • Time Management Skills
  • Managerial Skills
  • Prioritizing Skills
  • Decision-making capabilities
  • Hardware maintenance
  • Diagnostic Tools
  • Attention to Detail
  • Troubleshooting skills
  • Software Installation
  • Analytical Thinking
  • Reading Schematics
  • Technical aptitude
  • Accurate Data Collection
  • Equipment Maintenance
  • Electronic Components
  • Adaptability
  • Installation skills
  • Reliability
  • Organizational Skills

Goal

  • To gain employment to be able to provide for my daughter
  • To learn more and gain other tools and experience under my belt

References

  • First Alliance Church on Lake Underhill, (407) 896-1351
  • Tom Dennen, (703) 380-7365, tom.dennen@cru.org
  • Chris Santos, (407) 701-4985, chris@cswallcovering.com
  • Greg Wilson, (407) 489-9499, youth@facorlando.com
  • Cambie Wilson, (407) 923-1624, wilsonsupuu@yahoo.com

Timeline

Shift Lead

Venuplus, Universal & Islands of Adventure
10.2022 - Current

Tour Guide

Museum of Illusions
05.2022 - 10.2022

Arcade Attendant

In The Game
04.2021 - 03.2022

Customer Service Representative

GMS connect
02.2021 - 04.2021

Package handler

UPS
09.2020 - 01.2021

Customer Advisor

Goodyear
03.2020 - 09.2020

Assistant Manager

Discount Tire
12.2018 - 03.2020

Bachelor of Science - IT

Western Governors University

High School Diploma -

Colonial High School

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Israel Olivieri