Radniel Gonzalez
Orlando,FL
Summary
Skilled team player with strong background in Creative positive environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Overview
4
4
years of professional experience
Work History
Attractions Attendant
Islands Of Adventure
10.2023 - Current
- Enhanced guest experiences by efficiently operating rides and attractions with strict adherence to safety protocols.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Managed ride queues effectively, reducing wait times and improving overall guest experience.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
Trainer lifeguard
Universal Orlando Resort
03.2021 - 10.2023
- Performed operational inspections on water-safety equipment to maintain reliability in event of emergency
- Kept facilities clean, orderly and well-stocked for expected needs
- Provided excellent customer service to swimmers, family members, and facility visitors
- Responded to emergencies with basic first aid and CPR, and brought in emergency personnel for advanced cases.
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Retail Sales Associate
Kohl's Corporation
10.2019 - 03.2021
- Helped maintain clean, orderly work environment
- Interacted with customers, providing information and top-notch customer service
- Assisted with loading and unloading trucks
- Determined needs and advised customers on purchases
- Escorted customers to appropriate merchandise
- Maintained knowledge of current promotions and offers
- Handled customer paperwork and tracked orders
- Assisted customers and supported coworkers
- Handled cash and credit transactions expertly, giving correct change and processing orders.
Event Organizer
Keiser University
09.2019 - 09.2019
- Increased event attendance by strategically marketing and promoting events through various channels.
- Streamlined event registration process for improved attendee experience and reduced wait times.
- Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
Education
Bachelor of Science - Radiologic Technology
Valencia College
Orlando, FL05.2026
High School Diploma -
Colonial high school
05.2019
Skills
- Product knowledge
- Teamwork and leadership
- Coordination
- Motivation
- Ride Set up
- Emergency Evacuation Procedures
- Safety Procedures
- Equipment Inspection
- Safety awareness
- Multitasking capabilities
- Foreign language fluency
- Event coordination
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Elementary
German
Elementary
Timeline
Attractions Attendant
Islands Of Adventure
10.2023 - Current
Trainer lifeguard
Universal Orlando Resort
03.2021 - 10.2023
Retail Sales Associate
Kohl's Corporation
10.2019 - 03.2021
Event Organizer
Keiser University
09.2019 - 09.2019
Bachelor of Science - Radiologic Technology
Valencia College
High School Diploma -
Colonial high school
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