Nicole Giacinto
Bethpage,NY
Summary
A highly motivated hospitality professional with a successful track record. A variety of roles have equipped me with an adaptive skillset and the ability to manage diverse expectations to guarantee client satisfaction and retention. Peers would describe me as a detail-oriented, proactive, and adept team player able to prioritize multiple tasks, deadlines, and the inevitable surprises intrinsic to hospitality. Towards that end I would be honored to explore how I could use these skills to help catalyze positive change for future employers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Attractions Attendant
Universal Studios Orlando
01.2023 - 05.2024
- Operate attractions equipment precisely to ensure guest safety
- Screen guests for specific ride criteria, politely refusing guests for not meeting height requirements and/or limb requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Ambassador
National Hockey League
02.2023 - 02.2023
- Worked with photographers to run photos to Getty Images editors to upload to their site for the NHL All Star Games of 2023.
- Liaison Between the NHL and Getty Images as a Photo/Press Runner
Attractions Attendant & Outdoor Vendor
Walt Disney World Resort
05.2021 - 01.2023
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
Cashier
Mitsukoshi USA Company
05.2022 - 09.2022
- Delivered excellent customer service to all guests that walked in.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, and locate items.
Hostess
San Angel Inn
03.2021 - 05.2021
- Maintaining the cleanliness of guest areas in the restaurant
- Provided exceptional guest service that reflected restaurant standards and core values.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hotel Room Associate
Walt Disney World Resort
06.2019 - 12.2020
- Responsible for creating and maintaining positive visual enhancements while providing exceptional guest service in a high traffic area with over a thousand guests per week
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
Education
Bachelor of Science - Hospitality Management
State University of New York At Plattsburgh
Plattsburgh, NY05.2019
Skills
- Microsoft Suite - Excel, Access, PowerPoint, and Microsoft Word
- Customer Service Orientation Facilitation
- Guest Accommodations
- Inventory Management
- Reservation Management
- POS Software Systems
- Turnover Management
- Teamwork and Collaboration
- Problem-Solving
- Product Knowledge
- Customer Engagement
Certification
- SERV Safe
- TIPS
- Adult and Infant CPR
- Pre-assignment Training (Security)
Timeline
Ambassador
National Hockey League
02.2023 - 02.2023
Attractions Attendant
Universal Studios Orlando
01.2023 - 05.2024
Cashier
Mitsukoshi USA Company
05.2022 - 09.2022
Attractions Attendant & Outdoor Vendor
Walt Disney World Resort
05.2021 - 01.2023
Hostess
San Angel Inn
03.2021 - 05.2021
Hotel Room Associate
Walt Disney World Resort
06.2019 - 12.2020
Bachelor of Science - Hospitality Management
State University of New York At Plattsburgh
- SERV Safe
- TIPS
- Adult and Infant CPR
- Pre-assignment Training (Security)
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