Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gage Siana

Forked River

Summary

Dynamic professional with extensive experience in customer service and staff management. Proven ability to streamline operations and enhance team performance, contributing to increased customer satisfaction and operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Lead

Jersey Mike's Subs
Bayville
07.2020 - Current
  • Delivered excellent customer service while managing staff effectively.
  • Ensured adherence to opening and closing procedures for operational efficiency.
  • Balanced cash register accurately at end of shifts.
  • Managed online and to-go orders for timely fulfillment.
  • Maintained cleaning and safety standards across all areas.
  • Prepared and handled food products in compliance with safety regulations.
  • Oversaw stock management and inventory intake processes.
  • Assisted operations at sister location.

Washroom Assistant

International Flavors & Fragrances Inc
Hazlet
10.2021 - 04.2022
  • Managed cleaning materials and ensured adherence to chemical safety standards, contributing to a safe cleaning environment.
  • Disposed of chemical waste according to company standards.
  • Worked with team members to enhance cleaning processes, resulting in improved workflow efficiency.
  • Ensured washroom cleanliness and organization, promoting a hygienic and pleasant experience for users.

Shift Lead

Things Remembered
Woodbridge
11.2017 - 07.2020
  • Provided exceptional customer service, contributing to increased loyalty.
  • Managed sales of specialty gifts, achieving significant revenue targets.
  • Oversaw production of personalized goods, maintaining high-quality output.
  • Ensured compliance with cleaning and safety standards across all operations.
  • Coordinated shift coverage and stock delivery with multiple locations effectively.
  • Balanced cash register daily and facilitated timely deposits at bank.
  • Led a small team during holiday rush hours, enhancing efficiency and service.
  • Implemented opening and closing procedures to improve workflow consistency.

Server

Selection Group
Cranford
09.2018 - 01.2020
  • Delivered exceptional customer service while assisting in successful organization of catering events.
  • Prepared and handled food, maintained cleaning and safety standards
  • Coordinated event logistics by traveling to various venues to ensure seamless operations.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Liaised with hosts, bussers, and kitchen staff to efficiently prepare for and serve customers.

Customer Service Cashier

Home Depot
Colonia
10.2018 - 06.2019
  • Delivered excellent customer service by managing customer orders and answering phone inquiries.
  • Coordinated with vendors and shippers to ensure timely delivery of products.
  • Managed digital storage files, enhancing organization and accessibility.
  • Applied skills from prior employment to assist in daily operational tasks.

Host

Perkins
Colonia
08.2016 - 03.2018
  • Ensured high-quality in-store customer service, boosting repeat business.
  • Facilitated phone interactions to resolve customer queries promptly.
  • Managed seating arrangements to enhance guest flow and comfort.
  • Finalized transactions efficiently, contributing to overall sales performance.
  • Directed to-go order processes for streamlined customer pickup.
  • Baked and prepared muffins and pies, meeting quality expectations.
  • Maintained cleanliness and safety standards in accordance with health policies.
  • Collaborated with kitchen staff to ensure timely service and maintain food quality.

Cashier

Home Depot
Woodbridge Township
01.2016 - 11.2017
  • Executed excellent customer service by ringing up customers and managing credit card inquiries.
  • Coordinated stock maintenance to ensure product availability, supporting seamless sales operations.
  • Upholded stringent cleaning and safety standards in all areas of operation.
  • Mixed paint accurately to meet customer orders promptly, enhancing satisfaction.
  • Supported team performance by taking on head cashier role during high customer volume.
  • Managed phone communications, providing necessary assistance promptly.
  • Supervised tool rental desk functions to facilitate smooth and timely equipment rentals.
  • Oversaw customer contracts while maintaining diverse rental equipment in optimal condition.

Stocker

Pathmark
Keasbey
07.2015 - 11.2015

Coordinated rotation of grocery items, maintained safety protocol compliance, and optimized cardboard waste management during overnight shifts.

Server

Mist Hookah Lounge
North Brunswick
08.2014 - 01.2015
  • Provided exceptional customer service by efficiently taking orders and serving hookah, enhancing guest satisfaction.
  • Monitored entry by checking identification and managing alcohol compliance.
  • Maintained high cleaning and safety standards throughout establishment.
  • Maintained high cleaning and safety standards throughout establishment.

Busser

Dominic's Italian Restaurant
Avenel
12.2012 - 08.2014
  • Maintained cleaning and safety standards to ensure compliant operations.
  • Provided exceptional customer service, enhancing guest experiences.
  • Assisted in event coordination by managing seating charts and guest reservations.
  • Monitored busser schedules to optimize staff allocation and efficiency.
  • Prepared food items while supporting dishwashing tasks to maintain kitchen flow.

Education

Associate of Arts - Professional Commercial Photography

Middlesex County College
Edison, NJ
05-2016

Associate of Arts - Advertising Graphic Design

Middlesex County College
Edison, NJ
05-2016

High School Diploma -

Woodbridge High School
Woodbridge, NJ
06-2012

Skills

  • Shift leadership
  • Staff management
  • Work delegation
  • Employee training
  • Sales strategies
  • Sales upselling
  • Customer service
  • Conflict resolution
  • Effective communication
  • Decision-making
  • Problem solving
  • Operations coordination
  • Inventory management
  • Order management
  • Order fulfillment
  • Workplace safety
  • Food safety
  • Policy enforcement
  • Staff scheduling
  • Event management
  • Venue management
  • Cash handling

Certification

  • Serve Safe Certified

Timeline

Washroom Assistant

International Flavors & Fragrances Inc
10.2021 - 04.2022

Shift Lead

Jersey Mike's Subs
07.2020 - Current

Customer Service Cashier

Home Depot
10.2018 - 06.2019

Server

Selection Group
09.2018 - 01.2020

Shift Lead

Things Remembered
11.2017 - 07.2020

Host

Perkins
08.2016 - 03.2018

Cashier

Home Depot
01.2016 - 11.2017

Stocker

Pathmark
07.2015 - 11.2015

Server

Mist Hookah Lounge
08.2014 - 01.2015

Busser

Dominic's Italian Restaurant
12.2012 - 08.2014

Associate of Arts - Professional Commercial Photography

Middlesex County College

Associate of Arts - Advertising Graphic Design

Middlesex County College

High School Diploma -

Woodbridge High School
Gage Siana