Leticia Holloway Vicente
Edinburg,VA
Summary
Experienced in supervising daily operations with a focus on safety compliance and team efficiency. Responsibilities included training new staff, managing inventory levels, and conducting quality checks to ensure adherence to health regulations. Streamlined communication between front-line employees and management, which enhanced responsiveness to operational challenges. Developed initiatives to boost team morale and improve retention rates through recognition programs and performance coaching.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Shift Lead
BoddieNoell Enterprises
Mount Jackson, Virginia
07.2021 - Current
- Supervised daily operations, ensuring adherence to safety standards and enhancing overall team efficiency during shifts.
- Trained and mentored new team members, fostering a collaborative environment that improved staff performance and retention.
- Managed inventory levels, executing timely restocking procedures to maintain product availability and minimize shortages.
- Conducted regular quality checks on food and beverage items, ensuring compliance with health and safety regulations.
- Streamlined communication between front-line staff and management, enhancing responsiveness to customer needs and operational challenges.
- Assisted in implementing training programs that boosted team skills and improved overall operational efficiency.
- Developed and maintained team morale through recognition initiatives, contributing to a positive workplace culture and employee satisfaction.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Education
Stonewall Jackson High School
Quicksburg, VaSkills
- Shift supervision
- Team training
- Inventory management
- Quality assurance
- Safety compliance
- Staff mentoring
- Customer service
- Conflict resolution
- Task delegation
- Operational efficiency
- Cash handling
- Performance coaching
- Opening procedures
- Closing procedures
- Store maintenance
- Process improvement
- Team morale
- Inventory accuracy
- Quality control
- Productivity monitoring
- Performance improvement
- Production leadership
- Workplace safety
- Employee evaluation
Certification
- Servsafe
Timeline
Shift Lead
BoddieNoell Enterprises
07.2021 - Current
Stonewall Jackson High School