Raven Collins
Sonic
Lancaster,TX
1
Certification
20
years of professional experience
Shift Lead with restaurant and quick-service leadership experience across opening, closing, cash handling, and floor support. Keeps service moving by training 11+ crew members per shift, resolving guest issues, and coordinating daily shift operations. Brings steady oversight to busy front-of-house and back-of-house routines while maintaining clean, organized work areas.
Work History
Shift Lead
2 Years- 08/2024- Still work here
- Supervised team of 10+ employees to ensure efficient operations during peak hours.
- Trained new staff on food safety standards and customer service protocols.
- Implemented inventory management procedures to reduce waste and optimize stock levels.
Care Giver
2 Years 7 Months- For my mom
Manager
2 Years 4 Months- Greeting tables with a positive attitude, taking orders, training, interviewing new employees and making sure that my guest have everything to enjoy their stay.Cashing out guest. "Extra- bartending", making sure that the other servers are ok and have everything they need, run food, clean tables. Also did hosting, and to-go orders. Closing and Opening procedures, plus additional side duties.Managing the entire team.
Server
1 Month- Take orders, deliver food, drinks, and keep area clean and prebus tables as needed.
Crew Member
1 Year 3 Months- Frontline, drive thru service, burger table prep, washing dishes, sweep, mop, cash transactions, keeping the lobby clean, as needed.
Assistant Manager
1 Year- Run shift, count money, open/close store, making deposits, cash transactions daily, do the daily counts , assisting customers, making sure crew members is safe and doing their job productively.
Crew Member
2 Years 9 Months- Making burgers, cooking patties, clean grills, sweep, mop, do the daily count, cash transactions, assisting with customers.
Stocker
1 Year 1 Month- Stocking, unloading trucks, assisting customers
Manager
5 Years- Opening and closing the store, making deposits, counting money, leading the team, assisting customers, trucks orders, floating to different locations, inventory, maintaining production.
Cook
2 Months- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Monitored inventory levels and assisted with ordering supplies to ensure stock availability.
Education
G.E.D.
Skills
Training and developing
Shift supervision
Interviewing
Performance coaching
Conflict resolution
Performance management
Workforce planning
Hiring support
Cash handling
Inventory control
Opening and closing procedures
Follows Procedures
Accurate money management
Food safety compliance
Sales reporting
Guest service recovery
POS system troubleshooting
Restaurant scheduling software
Certification
ServSafe Certified
Timeline
Cook
Sonic
06.2026 - CurrentRead More
Shift Lead
Taco Bell
08.2024 - CurrentRead More
Care Giver
11.2021 - 06.2024Read More
Manager
Juicy Crab
07.2019 - 11.2021Read More
Server
Olive Garden
06.2018 - 07.2018Read More
Crew Member
Wendy's
03.2017 - 06.2018Read More
Assistant Manager
Little Caesars
03.2016 - 03.2017Read More
Crew Member
McDonald's
11.2012 - 08.2015Read More
Stocker
Dollar Tree
10.2011 - 11.2012Read More
Manager
McDonald's
08.2006 - 08.2011Read More
North Texas Job Corp
G.E.D.
Read More