Raymond Chen
Boynton Beach
Summary
Proven multitasker and team collaborator, I excelled at Sawa Hibachi Steakhouse & Sushi Bar by enhancing guest satisfaction and streamlining service operations. Leveraging exceptional communication and time management skills, I significantly improved service quality, demonstrating adaptability and a commitment to excellence without relying on numerical metrics.
Overview
8
8
years of professional experience
Work History
Host
Sawa Hibachi Steakhouse & Sushi Bar
05.2017 - Current
- Facilitated communication between kitchen and front-of-house to streamline service.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Managed reservations to optimize seating and minimize wait times.
- Implemented feedback mechanisms to continuously improve service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
Sawa Hibachi Steakhouse & Sushi Bar
05.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Table Busser
Sawa Hibachi Steakhouse & Sushi Bar
05.2017 - Current
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported servers by responding to guest needs and retrieving items.
Education
Associate of Arts - Accounting
Palm Beach State College
Lake Worth, FL05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
Timeline
Host
Sawa Hibachi Steakhouse & Sushi Bar
05.2017 - Current
Server
Sawa Hibachi Steakhouse & Sushi Bar
05.2017 - Current
Table Busser
Sawa Hibachi Steakhouse & Sushi Bar
05.2017 - Current
Associate of Arts - Accounting
Palm Beach State College
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