Jennifer Weeks
Clarksville,TN
Summary
Organized Office Clerk experienced in administrative management and project prioritization. Managed multiple priorities with a positive attitude while contributing to team leadership and collaboration. Demonstrated strong work ethic and adaptability, consistently taking on new challenges to support team goals.
Overview
20
20
years of professional experience
Work History
Host
Old Glory Distilling
Clarksville, TN
02.2024 - 06.2024
- Welcomed guests and created a positive first impression.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed reservations and ensured smooth seating arrangements.
- Managed reservation requests both by phone and face-to-face.
- Provided menu information and answered customer inquiries.
- Anticipated customer needs to deliver exceptional service and enhance dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Resolved guest complaints professionally, ensuring satisfaction and retention.
- Trained new hosts on procedures and customer service standards.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted in maintaining cleanliness and organization of dining areas.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Coordinated reservations and communicated with servers and managers to prepare for large groups.
Jewelry Consultant
Kay Jewlers
Clarksville, TN
12.2021 - 12.2022
- Assisted customers in selecting jewelry for special occasions.
- Educated clients on gemstone characteristics and care, enhancing their purchasing confidence.
- Delivered exceptional customer service to enhance shopping experience.
- Developed strong client relationships, leading to increased repeat sales.
- Educated customers about proper care instructions for different types of jewelry pieces.
- Trained new staff on product knowledge and sales techniques.
- Managed inventory levels to ensure product availability and variety.
- Processed transactions accurately using point-of-sale systems.
- Maintained detailed records of customer purchases and preferences to personalize future interactions.
SCAN COORDINATOR
VONS
Moorpark, CA
05.2004 - 10.2021
- Monitored sales events for scanning and signage accuracy, maintained knowledge of weekly ad items, and verified pricing integrity to support promotional effectiveness.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Evaluated customer needs and feedback, implementing actionable insights to improve products and services.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Achieved results by working with staff to meet established targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Operated pallet jack to pull and push pallets and instructed team members in safe use.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Completed price changes and maintained proper signage for product displays.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained staff on scanning procedures and system updates for optimal performance.
- Coordinated seasonal and promotional marketing collateral and executed signing packages.
- Implemented changes to improve accuracy, speed, and overall performance of scan operations.
- Resolved conflicts among team members to foster a positive work environment.
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and selections.
- Handled cash, credit, and electronic payments securely.
- Resolved customer complaints promptly and professionally.
- Provided friendly service to enhance customer experiences.
Education
High School -
Moorpark High School
Moorpark, CASkills
- Guest Services
- Customer service
- Guest Retention
- Customer Loyalty
- Complaint resolution
- Customer inquiries
- Service Quality
- Service upselling
- Product Availability
- Menu Familiarity
- POS Transactions
- POS systems
- Order Processing
- Item Ticketing and Pricing
- Transaction Documentation
- Pricing Strategies
- Service Pricing
- Cash Counting
- Customer assistance
- Ambiance Management
- Customer loyalty building
- Program Promotion
- Sanitation Practices
- Safety Awareness
- Phone and Email Communication
- Word Processing
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Active listening
- Guest feedback
- Staff training
- Conflict resolution
- Special Assignments
- Customer relationship management
- Product knowledge
- Service upselling
Timeline
Host
Old Glory Distilling
02.2024 - 06.2024
Jewelry Consultant
Kay Jewlers
12.2021 - 12.2022
SCAN COORDINATOR
VONS
05.2004 - 10.2021
High School -
Moorpark High School