Jacqueline Gonzalez
Venice,CA
Summary
Focused on being professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
5
5
years of professional experience
Work History
Host
Chilis Resturant
San Antonio, TX
04.2021 - 08.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Provided excellent customer service by anticipating customer needs.
Cook
Chili's Restaurant
San Antonio, TX
04.2021 - 08.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Server
Chilis Resturant
San Antonio, TX
04.2021 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions.
Busser
Whataburger
San Antonio, TX
04.2019 - 03.2021
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Wiped down and cleaned chairs, booths and highchairs.
Cashier
Whataburger
San Antonio, TX
04.2019 - 03.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
Cook
Whataburger
San Antonio, TX
04.2019 - 03.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Organized storage areas for efficient usage of space.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Education
High School Diploma -
SAC San Antonio College
San Antonio, TXSkills
- Team Collaboration
- Server Support
- Reservations Management
- Telephone reception
- Customer Service
- Guest Relations
- Guest Services
- Payment Collection
- Positive and professional
- Customer Satisfaction
- Cash Management
Languages
English
Professional
Spanish
Professional
Timeline
Host
Chilis Resturant
04.2021 - 08.2024
Cook
Chili's Restaurant
04.2021 - 08.2024
Server
Chilis Resturant
04.2021 - 08.2024
Busser
Whataburger
04.2019 - 03.2021
Cashier
Whataburger
04.2019 - 03.2021
Cook
Whataburger
04.2019 - 03.2021
High School Diploma -
SAC San Antonio College