Makayla Brewer
New Orleans,LA
Summary
Hello, my name is Makayla. I'm motivated and dedicated professional with a strong work ethic and excellent communication skill. A team player who thrives in a collaborative environment. Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving. Ready to contribute to the success of a dynamic organization.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Host
New Orleans Seafood
New Orleans, LA
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Addressed customer inquiries concerning hours, seating arrangements, and menu details.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Cashier/Customer Service
Burlington Stores
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
PCA Personal Care Assistant
Lancaster Nursing and Rehabilitation Center
Dallas, TX
01.2024 - 06.2024
- Helping clients with daily activities such as bathing, dressing, and grooming, managing medications, preparing meals, performing light housekeeping duties, and providing companionship and emotional support
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Target Sales Associate
Target
Dallas, TX
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Amazon Warehouse Associate
Amazon Warehouse
Harahan, LA
06.2023 - 12.2023
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on product
- View prompts on screens and follow the direction for some tasks
Receptionist
Red Roof Inn Plus
Dallas, TX
01.2023 - 09.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation.
Dietary Aide
St. Margret's Hospital
New Orleans, LA
01.2023 - 09.2023
- Clean and set tables for residents
- Discard leftovers and take out garbage
- Clean food stations and wash dishes
- Perform food preparation as needed
- Preparing and serving meals
- Reviewing a patient's dietary requirements
- Sets up trays before meals
- Assist in menu planning
Dental Office Receptionist
Aspen Dental
04.2023 - 08.2023
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Education
High school diploma -
Morris Jeff highschool
New Orleans, LA06.2023
Skills
- Warehouse Experience
- Packaging
- Merchandising
- RF Scanner
- Materials Handling
- Cash handling
- Customer service
- Communication skills
- Sales
- Organizational skills
- Hospitality
- Guest services
- Time management
- Front desk
- Restaurant experience
- Medical terminology
- Medical office experience
- Caregiving
- Stocking
- Administrative experience
- Medical receptionist
- HIPAA
- Grocery store
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- POS software
- Server support
- Telephone reception
- Guest relations
- Staff coordination
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Reservation management
- Reservations management
- Up-selling techniques
- First aid training
- Group reservations management
- Event planning assistance
- Customer engagement
- Menu rotation
- Front of house organization
- Online reservations
- Table vacancy management
- Hospitality and accommodation
- Health standards
- Greeting guests
- Customer service expertise
Certification
Food Handler Certification
Timeline
PCA Personal Care Assistant
Lancaster Nursing and Rehabilitation Center
01.2024 - 06.2024
Target Sales Associate
Target
09.2023 - 04.2024
Amazon Warehouse Associate
Amazon Warehouse
06.2023 - 12.2023
Dental Office Receptionist
Aspen Dental
04.2023 - 08.2023
Receptionist
Red Roof Inn Plus
01.2023 - 09.2023
Dietary Aide
St. Margret's Hospital
01.2023 - 09.2023
High school diploma -
Morris Jeff highschool
Host
New Orleans Seafood
Cashier/Customer Service
Burlington Stores