Shania Wells

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Maintained cleanliness of stock rooms and warehouse spaces, ensuring adherence to company standards and creating an organized work environment.
• Participated in physical inventory counts periodically, verifying the accuracy of electronic records against actual merchandise quantities on hand.
• Improved inventory accuracy by conducting regular stock audits and updating records accordingly.
• Checked and pulled defective or expired products from shelves.

• Worked fast to meet assigned daily picking quotas.
• Pulled orders quickly to maintain demanding productivity goals.
• Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
• Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.

• - Accurately process cash, credit, and debit card transactions using a cash register or point-of-sale (POS) system.
• - Handle money, issue receipts, and provide change to customers
• - Balance cash drawer at the beginning and end of shift
• - Keep the checkout area clean, and organized

- Accurately pick items from the warehouse shelves based on order specifications.

- Use handheld scanners or pick lists to ensure correct items and quantities are selected.

- Prepare items for shipment by packing them securely in boxes or containers.

- Use appropriate packing materials to prevent damage during transit.

• - Operate cash registers and process sales transactions accurately and efficiently.
• - Handle cash, credit, and debit card payments while ensuring the accuracy of the cash drawer.
• - Provide outstanding customer service by greeting customers, answering inquiries, and addressing any concerns.
• - Maintain a clean and organized checkout area.