Dylan Knox
Server
Fullerton,CA
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Server Supervisor
Les Amis Restaurant & Lounge
Fullerton, CA
04.2023 - Current
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Actively contributed ideas during weekly management meetings for menu updates and special events, resulting in increased customer interest and repeat business.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
Pizza Cook
Two Saucy Broads LLC
Fullerton, CA
10.2022 - 04.2023
- Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
- Maintained adequate ingredient levels throughout shifts by restocking supplies as necessary, preventing delays in order fulfillment.
- Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
- Mastered various cooking techniques for different types of pizza crusts, resulting in more diverse menu offerings.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Utilized strong communication skills to coordinate with front-of-house staff regarding special requests or dietary restrictions from customers.
Pizza Delivery Driver
Papa John's Pizza
Fullerton, CA
09.2018 - 06.2020
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Shift Manager
Pizza Hut
Fullerton, CA
01.2016 - 05.2018
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Arts - Cinema And Television Arts
California State University - Fullerton
Fullerton, CA 01.2016 - 12.2019
High School Diploma -
Claremont High School
Claremont, CA 09.2009 - 06.2012
Skills
Incident Management
undefinedCertification
Licensed Food Handler
Timeline
RBS Certified
06-2023
Server Supervisor
Les Amis Restaurant & Lounge
04.2023 - Current
Pizza Cook
Two Saucy Broads LLC
10.2022 - 04.2023
Licensed Food Handler
10-2022
Pizza Delivery Driver
Papa John's Pizza
09.2018 - 06.2020
Shift Manager
Pizza Hut
01.2016 - 05.2018
Bachelor of Arts - Cinema And Television Arts
California State University - Fullerton
01.2016 - 12.2019
High School Diploma -
Claremont High School
09.2009 - 06.2012
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