Shakearia Williams
Savannah,MI
Summary
Hospitality Professional committed to delivering high-quality service in fast-paced dining settings. Adapted to changing needs and collaborated with team members to achieve efficient service. Demonstrated reliability and effective communication, enhancing overall operational performance.
Overview
16
16
years of professional experience
Work History
Supervisor, Lead Server, Banquet Captain
Kimpton Brice Hotel
Savannah
01.2024 - Current
- Assisted in daily functions of the restaurant and the pool as supervisor, addressed guest complaints, conducted monthly inventory, assigned buttons and prices in Agilisys, and served guests. Cross-trained at the front desk and received employee of the month and employee of the year.
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and developed team members, promoting a collaborative work environment.
- Implemented process improvements that enhanced operational efficiency and streamlined workflows.
Breakfast Server, Banquet Server
Thompson Savannah
Savannah, GA
06.2022 - 05.2024
- Served between 100 and 200 guests daily while maintaining luxury service standards.
Breakfast Attendant/Front Desk Receptionist
Avid by IHG
Savannah, GA
11.2017 - 01.2020
- Greeted guests with a smile and inquired about their stay to enhance their experience. Interact with guests, maintained the breakfast area to optimize efficiency and guest satisfaction. Break down and clean up after hours. Collected payments, handled paperwork, provided customer service, checked in guests, and informed guests about IHG program benefits.
- Prepared and presented a variety of breakfast items to ensure guest satisfaction.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Assisted guests with inquiries regarding menu options and dietary restrictions.
Breakfast Attendant/Front Desk
Holiday Inn
Savannah, GA
02.2013 - 08.2017
- Greeted each guest with a smile and inquired about their stay to foster a welcoming atmosphere. Interact with guests, make sure all items are fully stocked, maintained the breakfast area for optimal functionality. Break down and clean up after hours. Collected payments, handled paperwork, and checked in guests, providing exceptional customer service and informing guests about IHG program benefits.
- Prepared and presented breakfast items in accordance with health and safety regulations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted guests with inquiries regarding menu options and dietary restrictions.
Cashier/Customer Service
Enmarket
Savannah, GA
10.2010 - 02.2013
- Arrived promptly for each shift, Greet guests, maintain a positive attitude, accurate counting skills, work with lottery, ordering, provide great customer service. I received employee of the month 2 months after being on this job & employee of the year after one year!
Education
High school diploma -
Sol C. Johnson
05-2013
Skills
- Microsoft Office
- Food Safety
- Cash Handling
- Microsoft Word
- Coffee Experience
- Cashiering
- Host/Hostess service
- Food Organizational Skills
- Cooking
- Food Preparation
- Management
- Food Handling
- Guest Services
- Data Entry
- Multitasking proficiency
- Cleanliness and hygiene
- Kitchen support
- Order taking
- Cash register operation
- Table setting
- Order management
- Allergy awareness
- Dietary restrictions knowledge
- Breakfast bar management
- Table pre-bussing
- Time management
- Strong work ethic
- Customer service
- Multitasking organization
- Customer service excellence
- Team collaboration
- Cash handling
- Food safety
- Guest engagement
Timeline
Supervisor, Lead Server, Banquet Captain
Kimpton Brice Hotel
01.2024 - Current
Breakfast Server, Banquet Server
Thompson Savannah
06.2022 - 05.2024
Breakfast Attendant/Front Desk Receptionist
Avid by IHG
11.2017 - 01.2020
Breakfast Attendant/Front Desk
Holiday Inn
02.2013 - 08.2017
Cashier/Customer Service
Enmarket
10.2010 - 02.2013
High school diploma -
Sol C. Johnson