Alicia Diaz-Soto
New Braunfels,TX
Summary
Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals.
Overview
2
2
Certifications
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Front end sales associate
Delta Life Fitness
05.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Manage leads which come through alternate sources such as social media, client referral, walk-in traffic, etc.
- Make daily, consistent calls and text messages to leads with the intent of converting the lead to a set appointment.
- Provide follow-up with clients who have made appointments with the intent of converting that set appointment to a physical show.
- Meet with prospective clients to educate them on the Delta Life Fitness program and convert to membership packages as best fits the client's needs
- Educated associates on market trends and stayed up-to-date on forecasts.
Lead Cashier
Ross Dress For Less
Ewa Beach, HI
10.2015 - 05.2016
- In charge of the store Loss Prevention Program including maintaining a large customer service presence on the sales floor, customer and Associate engagement and heightened Loss Prevention awareness.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Directed team of six cashiers to maximize performance and deliver exceptional service to every customer.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Lead Cashier
GNC
Pearl City, Hawaii
01.2011 - 09.2012
- Assist the Store Manager in the daily operation of the store and assume responsibility for the store in the absence of the Store Manager.
- Ability to complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures, as required by the Store Manager.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped customers complete purchases, locate items and join reward programs.
Head Cashier
Navy Exchange, NEX
Ewa Beach, HI
08.2009 - 04.2010
- Provide rapid response to client complaints and acknowledging them professionally.
- Designate duties to the cashier unit daily and decide on extent of daily workload.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
Liberal Arts And Bachelors - Human services
University Of Phoenix
Kapolei, Oahu 01.2011 - 01.2012
Associates - Liberal Arts Associations
Leeward Community College Pearl City
01.2008 - 10.2010
University of Maryland
Atsugi ,Japan 10.2007 - 12.2008
Skills
Administrative Documentation
Critical Thinking
Multitasking and Time Management
Professional and Courteous
Excellent work ethic
Cultural awareness
Adaptability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets,for Airman's Attic on Fort MacArthur Air Force base, CA July 2019-March 2021
- Collaborated with team of 5 in the development of USCG donation house on USCG housing in Bayamon,PR. 2016-2018
- USCG Spouses President 2017-2018 Bayamon, PR
Certification
Bartending
Timeline
Front end sales associate
Delta Life Fitness
05.2021 - Current
Lead Cashier
Ross Dress For Less
10.2015 - 05.2016
Bartending
03-2011
Liberal Arts And Bachelors - Human services
University Of Phoenix
01.2011 - 01.2012
Lead Cashier
GNC
01.2011 - 09.2012
Massage Therapy
01-2010
Head Cashier
Navy Exchange, NEX
08.2009 - 04.2010
Associates - Liberal Arts Associations
Leeward Community College Pearl City
01.2008 - 10.2010
University of Maryland
10.2007 - 12.2008