ALICIA DILLWORTH
Melissa,TX
Summary
Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Leasing Consultant
Landmark
04.2025 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Area Leasing Manager
Related
10.2022 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Collected, completed, and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Created and submitted daily reports on leasing activities.
Leasing Consultant
Oaks Riverchase
12.2019 - 11.2022
- Present apartments, houses or other properties to prospective clients in a persuasive manner
- Evaluate clients’ requirements and financial prosperity to make personalized presentations
- Validate application information and references
- Ensure proper maintenance and inspect properties periodically
- Monitor use of community facilities, including laundry, mail and fitness centers.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Leasing Agent
GVA Property Management
01.2018 - 12.2019
- Screened prospective tenants to ensure they met eligibility requirements
- Completed lease applications and assisted with verification of application information
- Accepted rent payments, security deposits and other applicable fees
- Prepared and executed leases in accordance with our property standards and regulations
- Monitored use of community facilities, including laundry, mail and fitness centers.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Marketed property to local businesses through collateral, emails and phone calls.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Contributed to building of affordable housing, improving community infrastructure.
Customer Service Representative
Public Storage
07.2015 - 12.2018
- Provided outstanding customer service by helping customers understand their needs
- Assisted reservation and walk-in customers (both in person and on the phone) in renting storage units
- Ensured the appearance of the property is customer ready by cleaning units, removing debris
- Worked in one or more locations, independently or with another manager
- Conducted welcome, collection and other types of calls and documents notes in computer system.
Ramp Agent
DFW Airport
05.2012 - 07.2015
- Safely guided planes into the gates and pushed them out
- Responsible for all ground servicing of a commercial airliner, including loading and unloading of baggage and cargo
- Operated a variety of machinery and equipment, including baggage loader belts and diesel pushback tractors
- Operated aircraft deicing trucks during cold weather
- Monitored the performance of cargo-handling equipment and reported breakdowns to the supervisor.
Teacher’s Assistant
Little Dixie Hugo
10.2008 - 04.2011
- Provided day-to-day supervision and guidance of classroom staff and volunteers
- Ensured policy and procedures were properly applied
- Observed and monitored classroom effectiveness
- Participated in curriculum development and recommend necessary changes
- Worked in a team setting with all staff to determine individual needs of children.
Front Desk Clerk
Oklahoma State University Library Okmulgee
05.2008 - 08.2010
- Entered and updated student’s records
- Processed new materials including books, audiovisual materials, and computer software
- Instructed patrons on how to use reference sources, card catalogs, and automated information systems
- Inspected returned books for condition, and computed any applicable fines
- Took action to deal with disruptive or problem students.
Education
A&P Airframe And Power Plant Certification - Aviation
Aviation Institute of Maintenance Irving
Dallas, Tx12.2012
Associates Degree - Secondary Education
Oklahoma State University
Okmulgee, OK06.2010
High School Diploma - General Studies
Hugo High School
Hugo, OK08.2008
Skills
- Leadership Skills Self-Starter Flexible Team Player Detail-Oriented
- Team Collaboration
- Leasing and Sales
- Serve Customers
- Fair Housing Policies
- Monthly Fee and Payment Collection
- Phone and Email Etiquette
- Lease File Audits
- Leasing Reports
- Maintaining Occupancy Levels
- Property Showing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Type
Full TimePart TimeWork Location
On-SiteTimeline
Leasing Consultant
Landmark
04.2025 - Current
Area Leasing Manager
Related
10.2022 - Current
Leasing Consultant
Oaks Riverchase
12.2019 - 11.2022
Leasing Agent
GVA Property Management
01.2018 - 12.2019
Customer Service Representative
Public Storage
07.2015 - 12.2018
Ramp Agent
DFW Airport
05.2012 - 07.2015
Teacher’s Assistant
Little Dixie Hugo
10.2008 - 04.2011
Front Desk Clerk
Oklahoma State University Library Okmulgee
05.2008 - 08.2010
A&P Airframe And Power Plant Certification - Aviation
Aviation Institute of Maintenance Irving
Associates Degree - Secondary Education
Oklahoma State University
High School Diploma - General Studies
Hugo High School
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