Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Dixon

New Carlisle,OH

Summary

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Punctual and honest Cashier Team Lead. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Cashier Team Lead

Community Markets
10.2022 - 03.2023
  • Managed senior-level personnel working in marketing and sales capacities.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Kept accurate records to document customer service actions and discussions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.

Security Officer

National Alliance And Security Agency
08.2022 - 09.2022
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Reported suspicious activities and persons to law enforcement.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.

Cashier

Wendy's
05.2003 - 11.2004
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Welcomed customers and helped determine their needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times.

Education

Home Schooled
Springfield, Ohio
06.1995

Skills

  • Shift Scheduling
  • Cash Drawer Reconciliation
  • Return and Exchange Processing
  • Total Sales Reconciliation
  • Cash Register Operation
  • Training and mentoring
  • Supply Restocking
  • Punctual and Reliable
  • Identification checks
  • Purchase assistance
  • Customer Assistance
  • ID Verification
  • Loss Prevention
  • Problem-Solving
  • Positive Attitude
  • Relationship Building
  • Cash Drawer Balancing
  • Cash handling and management
  • Money Handling

Timeline

Cashier Team Lead

Community Markets
10.2022 - 03.2023

Security Officer

National Alliance And Security Agency
08.2022 - 09.2022

Cashier

Wendy's
05.2003 - 11.2004

Home Schooled

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Alicia Dixon