Alicia Dolson
Riverview,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
PIP Examiner
GEICO
02.2024 - Current
- Investigate, negotiate, and adjust medical bills to comply with PIP policy limits and Medical payment coverages, understanding and investigating the treatments and injuries to ensure correct payments are made
- Building and maintaining open lines of communication with providers, attorneys, and policyholders to negotiate and adjust bills or settlements within policy limits
- Investigate claims for possible recovery opportunities, necessity of treatment, and validity of personal injury claims
- Maintain a multiple case workload while giving each policyholder the attention and respect they deserve through out each interaction, taking time to explain decisions, policies, and address any inquiries they have
Senior Claims Adjuster
GEICO
Lakeland, FL
04.2022 - 02.2024
- Conduct thorough investigations into property and casualty insurance claims, determining liability based on all presented evidence, analyzing policies to determine coverage limits, exclusions, and applicability of policy terms to each specific claim
- Effectively communicate with policyholders, claimants and other parties involved, providing clear explanations of the claims process, addressing inquiries, and collaborating with policyholders, witnesses, and experts to gather relevant information for accurate claim assessments
- Negotiate fair settlements with claimants, attorneys, and other parties while ensuring compliance with policy terms
- Maintain detailed and organized records of claim investigations, evaluations, and settlements, ensuring accuracy and meeting deadlines
Grocery Replenishment Specialist
Publix
Lakeland, FL
11.2006 - 07.2023
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods and earned .
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Operated stockroom equipment such as scissor lifts and balers.
- Collaborated with other departments to facilitate efficient merchandise flow during peak times and promotional events.
- Streamlined grocery replenishment processes through effective communication with team members and management.
Education
MBA - Management
Keiser University
Lakeland, FL07.2023
B.S. - Business Management, Supervision, and Management
Polk State College
Lakeland, FL06.2020
Skills
- Data Analysis
- Team Leadership
- Effective Communication
- Task Management and Organization
- Time Management
- Attention to Detail
- Claims Handling
- Empathy and Sensitivity
References
Available upon request.
Timeline
PIP Examiner
GEICO
02.2024 - Current
Senior Claims Adjuster
GEICO
04.2022 - 02.2024
Grocery Replenishment Specialist
Publix
11.2006 - 07.2023
MBA - Management
Keiser University
B.S. - Business Management, Supervision, and Management
Polk State College