Alicia Drury
Tractor Supply Company
12-1900,12-1900
20
years of professional experience
12-1900
Work History
FAST Merchandiser Team Member
4 Years 7 Months- Trained and mentored new team members on merchandising standards and best practices.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Organized store merchandise racks by size, style, and color.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Merchandise Supervisor
3 Years 4 Months- Supervised inventory management processes to ensure product availability and reduced stock discrepancies.
- Implemented efficient workflows that improved replenishment speed and accuracy in merchandise handling.
- Upheld company merchandise standards with all displays and promotions.
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Mentored junior staff members by providing ongoing training on best practices in merchandising and customer service.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
Customer Service Supervisor
7 Years 10 Months- Trained and mentored team members on best practices in customer engagement and problem resolution.
- Developed training materials to facilitate onboarding of new staff within the customer service department.
- Coordinated scheduling for customer service representatives to maximize coverage during peak hours.
- Provided feedback to upper management on team performance, contributing to strategic decision-making processes.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Created, prepared, and delivered reports to various departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Medical Billing And Coding - Coding And Billing
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Following instructions
Cash handling
Product knowledge
Complex Problem-solving
Relationship building
Team building
Accomplishments
12-1900
Timeline
FAST Merchandiser Team Member
Tractor Supply Company
01.2022 - CurrentRead More
Merchandise Supervisor
Walmart
09.2018 - 01.2022Read More
Customer Service Supervisor
Walmart
02.2006 - 12.2013Read More
High Tech Institute
Medical Billing And Coding from Coding And Billing
Read More